Consultant - CRM

Veeva Systems, Inc.; Boston (MA); Remote; USD 70,000 - 140,000; Full time

Job summary

An innovative company is seeking dedicated consultants to join their team in transforming the life sciences industry. This role focuses on leveraging next-generation CRM technology to enhance customer success and streamline processes. With a commitment to flexibility, employees can work remotely or in the office, ensuring a thriving work environment. The ideal candidates will have a strong consulting background, excellent communication skills, and a passion for delivering exceptional results. Join a mission-driven organization that values customer and employee success while making a positive impact on the healthcare landscape.

Benefits

Medical, Dental, and Vision Insurance

Flexible PTO

Company Paid Holidays

Retirement Programs

Charitable Giving Program

Qualifications

• 3+ years of consulting experience, preferably in Life Sciences or CRM.
• Strong presentation skills and ability to articulate complex concepts.

Responsibilities

• Lead discovery workshops with customers to align solutions with best practices.
• Plan and manage application build, test, and deployment activities.

Skills

Consulting Experience

Presentation Skills

Solution Design Skills

Communication Skills

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.

We are currently hiring for our implementation and post-implementation teams. Our ideal candidate will partner with our customers to ensure they are leveraging the full capabilities of solutions. We want team players who are focused on delivering exceptional customer success, thrive as a self-starter, and are excited to push the envelope.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Lead customers in the process of discovery workshops that align with best practices and drive to solutions based on requirements.
• Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge.
• Develop and leverage expertise in our Vault platform.
• Plan, manage, and perform application build, test, and deploy activities.
• Identify and monitor interdependencies between various program or project workstreams.
• Create project deliverables and standards (e.g., including process standards).
• Plan and establish after-go-live activities including ongoing support and ongoing application changes to align to full capabilities.

Requirements

• 3+ years of demonstrated consulting or equivalent experience.
• Industry experience in Life Sciences, Healthcare, or CRM.
• Proven track record meeting with senior management and executives as a subject matter expert.
• Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels.
• Strong presentation and solution design skills.
• Travel requirements depend on the team and can be aligned based on personal requirements with post-implementation being a non-travel role and implementation being travel up to 25%.

Nice to Have

• Experience working with life sciences customers (pharmaceutical, biotechnology, medical/diagnostic devices).

Perks & Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

• Base pay: $70,000 - $140,000.
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].