Consultant, Client Service Delivery

Northern Trust; Chicago (IL); Hybride; USD 67 000 - 113 000; Plein temps

Résumé du poste

Northern Trust is a global financial services company hiring for a role focused on client service delivery, analysis, and process improvement. The position emphasizes hybrid work between office and home, with responsibilities spanning servicing, accounts, and problem resolution.

The candidate should have a Bachelor’s degree and 3+ years of relevant experience, along with strong analytical, communication, and teamwork skills.

Qualifications

• Bachelor’s degree required. Typically 3+ years of relevant experience.
• Equivalent experience and any role-specific certifications may be considered.

Responsabilités

• Process client service activities accurately and on time.
• Support small to mid-sized clients or accounts.
• Analyze information and resolve servicing or support issues.
• Monitor timelines and communicate updates to ensure timely delivery.
• Apply understanding of business drivers to support service goals.
• Review data and transactions for accuracy and quality.
• Support team effectiveness and coordinated service delivery.
• Build relationships to enhance client service delivery.
• Identify opportunities to improve workflows and processes.

Connaissances

Client service delivery

Analytical skills

Communication skills

Team collaboration

Problem-solving

Attention to detail

Time management

Independent work

Formation

Bachelor’s/University degree

Outils

Microsoft Office

CRM systems

Description du poste

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

DUTIES & RESPONSIBILITIES

1. Completes assigned processes or programs accurately and on time by applying established guidelines and procedures to client service delivery and digital product support activities.
2. Supports small to mid-sized clients, accounts, or processes while meeting defined service expectations.
3. Analyzes information and evaluates solutions to resolve problems affecting servicing, implementation, or support activities.
4. Monitors timelines and communicates updates to support timely delivery of client service work.
5. Applies understanding of business drivers and client needs to support broader service delivery goals.
6. Reviews data, documents, and transactions for accuracy and completeness to ensure quality client servicing outcomes.
7. Contributes to team effectiveness by supporting coordinated service delivery execution.
8. Builds working relationships to support effective client service delivery and operational success.
9. Identifies opportunities to improve workflows, servicing processes, or practices to enhance efficiency, service quality, and client experience.
10. May provide informal guidance to new team members on systems and day-to-day client service delivery work.
11. Performs all duties according to established policies, procedures and regulatory requirements.

KNOWLEDGE/SKILLS

• Expanded conceptual knowledge of principles, practices, procedures, and systems within own job discipline.
• Ability to solve problems in straightforward situations by analyzing options and applying technical experience, judgment, and precedent.
• Understanding of key business drivers, client service delivery expectations, and how own work supports team, functional, or client objectives.
• Ability to influence timelines, expectations, and work outcomes within the function through effective coordination and follow-through.
• Strong analytical and organizational skills, with attention to detail and the ability to manage multiple priorities within established guidelines.
• Effective written and verbal communication skills for building tactical relationships with peers, immediate managers, clients, and other stakeholders.
• Ability to work independently on assigned responsibilities while collaborating effectively with others across the team or function.
• Ability to identify process improvement opportunities and support implementation of practical, policy-aligned solutions that strengthen service delivery.
• Proficiency with Microsoft Office tools and other job-related systems used to support processes, programs, reporting, and digital product servicing activities.
• #LI-GG1 - #LI-Hybrid

EDUCATION / EXPERIENCE

Bachelor’s/University degree required. Typically 3+ years of relevant experience. Equivalent experience and any role-specific certifications or licenses may be considered where applicable.

Salary Range: $66,700 - 113,300 USD Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.

Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice

California Applicant Privacy Notice

Pay Transparency Nondiscrimination Provision (U.S)

Transparency in Coverage Disclosure - North America

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.