Senior Field Service Technician

AuraOne; United States; Remote; USD 99,000 - 135,000; Full time

Job summary

AuraOne is seeking a Senior Field Service Technician reviewer to assess AI outputs within enterprise workflows. This remote contractor position focuses on evaluating workflow correctness, policy adherence, and stakeholder fit, and on documenting the right next steps for model training.

The role requires disciplined attention to detail, the ability to apply multi-page rubrics consistently, and clear written reasoning that cites the applicable policy or workflow. US-based authorization is required.

Qualifications

• Direct working experience in senior field service technician specialist operations on real teams
• Comfort applying multi-page rubrics consistently across long batches
• Clear written reasoning that names the policy or workflow being applied
• Strong attention to detail and the ability to flag when a prompt itself is the problem
• Reliable async availability for at least 10 hours per week

Responsibilities

• Review AI outputs against current senior field service technician specialist operations workflows, playbooks, and firm policy for Senior Field Service Technician assignments
• Grade tone, escalation logic, and stakeholder fit on a structured rubric
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags
• Capture the right next step so the modeling team can train on it
• Adjudicate disputed treatments against published playbooks or firm guidance
• Maintain reviewer-quality scores in inter-rater calibration cycles

Job description

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote — US-eligible · Contractor

Senior Field Service Technician is a remote review track for evaluating AI outputs across senior field service technician specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Senior Field Service Technician specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current senior field service technician specialist operations workflows, playbooks, and firm policy for Senior Field Service Technician assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in senior field service technician specialist operations on real teams for Senior Field Service Technician work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real senior field service technician specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Senior Field Service Technician specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.