Construction Services Specialist

Puget Sound Energy; Tacoma (WA); On-site; USD 49,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) and cash balance retirement

Paid Time Off and Paid Holidays

Employee assistance program

Job summary

Puget Sound Energy is seeking a Customer Construction Services Representative to serve as the primary contact for customers, contractors, and builders seeking new construction and utility services.

You will guide customers through the construction process, provide information on service requirements, rates, billing, and programs, and prepare accurate cost estimates while coordinating timelines with internal partners.

Qualifications

• Equivalent of a high school education plus 2 quarters of business school or college studies.
• Touch typing proficiency and demonstrated customer communication abilities.
• Courses in basic electricity and gas would be helpful.

Responsibilities

• Serve as the initial or sole contact for new construction services.
• Respond to inquiries about construction requests, rates, billing, credit processes, energy conservation, customer programs, and Company policy.
• Provide energy cost comparisons and quote cost figures based on rate schedule tariffs and Company construction standards.
• Originate and follow up on customer service agreements, including collecting funds, processing orders, and handling account changes or corrections.
• Update customer information, including completion and new construction billing, and compile reports as needed.
• Assess customer needs and escalate complex jobs to project managers.
• Determine availability and accessibility of existing energy facilities, establish probable timelines, and communicate installation dates.
• Maintain knowledge of and comply with all Company standards, policies, procedures, and safety regulations.
• Perform credit activities and other duties as outlined in the position description.
• Operate computer systems to establish, update, and maintain accurate customer data.
• Collaborate with other departments as needed to respond effectively to customer requests.

Skills

Touch typing

Customer service

Communication skills

Education

High school diploma

Business school/college coursework (accounting)

Job description

Puget Sound Energy is seeking a Customer Construction Services Representative to serve as the primary contact for customers, contractors, and builders seeking new construction and utility services.

You will guide customers through the construction process, provide information on service requirements, rates, billing, and programs, and prepare accurate cost estimates while coordinating timelines with internal partners.