Construction Service Dispatcher

Sunstall Inc.; Chino (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Sunstall Inc. is seeking a Service Dispatcher for JGFacilities in Chino, CA.

You will coordinate field technicians, schedule service calls, and dispatch for commercial construction, facilities maintenance, electrical, plumbing, and HVAC projects. The ideal candidate has prior dispatch experience in construction or facilities services and can handle fast-paced coordination, emergency calls, and real-time schedule adjustments.

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word) required.
• 2+ years of dispatching, scheduling, or service coordination experience, preferably in commercial construction or facilities maintenance.

Responsibilities

• Receive service requests by phone, email, and portals and convert them into work orders.
• Schedule and dispatch technicians based on location, skill, availability, and priority.
• Coordinate emergency calls and adjust schedules in real time.
• Maintain accurate documentation of work orders, notes, labor, and service updates.

Skills

Written and verbal communication

Dispatching experience

MS Office proficiency

Education

High School Diploma or GED

Tools

Sage Field Operations

ServiceChannel

Job description

ServiceDispatcher

Department: JGFacilities

Location: Chino,CA

EmploymentType: Full-Time

PositionSummary

JGFacilitiesisseekinganorganized,customer-focusedConstructionServiceDispatchertosupportourcommercialFacilitiesDivision.Thispositioncoordinatesserviceworkforcommercialconstruction,electrical,andfacilitymaintenanceprojectsbydispatchingfieldtechnicians,schedulingservicecalls,coordinatingmaterials,andcommunicatingwithcustomersthroughoutthelifecycleofeachjob.

Theidealcandidatehaspreviousexperiencedispatchinginaconstruction,facilitiesmaintenance,electrical,plumbing,HVAC,orsimilartradeenvironmentandunderstandsthefast-pacednatureofcoordinatingfieldserviceoperations.

EssentialDuties&Responsibilities

Dispatch & Scheduling

• Receiveincomingservicerequestsbyphone,email,andcustomerportals.
• Createandmanageworkorderswithinthecompany'sservicemanagementsoftware.
• Scheduleanddispatchtechniciansbasedonlocation,skillset,availability,andjobpriority.
• Coordinateemergencyservicecallsandadjustschedulesasneeded.
• Monitortechnicianschedulesthroughoutthedayandmakereal-timeadjustments.

Customer Service

• Serveastheprimarypointofcontactforcustomersregardingservicerequests.
• Maintainregularcommunicationwithcustomersregardingappointmenttimes,delays,andjobstatus.
• Provideprofessionalandtimelyresponsestocustomerinquiries.
• Ensurecustomersreceiveexceptionalservicethroughouttherepairprocess.

WorkOrderManagement

• Maintainaccuratedocumentationofworkorders,techniciannotes,labor,andserviceupdates.
• Trackopenservicecallsthroughcompletion.
• Verifycompletedworkordersbeforeclosingthem.
• Assistwithobtainingcustomerapprovalswhenrequired.

TeamCoordination

• Communicateeffectivelywithfieldtechniciansthroughouttheday.
• Coordinatewithvendorswhenoutsideservicesarerequired.
• WorkcloselywiththeFacilitiesManagerregardingtechnicianworkload,schedulingpriorities,andcustomerneeds.
• Escalateserviceissuesrequiringmanagementattention.

AdministrativeSupport

• Maintainorganizedservicerecordsandcustomerinformation.
• Assistwithreporting,schedulingmetrics,andservicedocumentation.
• Supportinvoiceprocessingbyensuringworkorderinformationiscompleteandaccurate.
• Performotheradministrativedutiesasassigned.

Qualifications

Required

• HighSchoolDiplomaorGED.
• Strongwrittenandverbalcommunicationskills.
• ProficiencyinMicrosoftOffice(Outlook,Excel,Word).
• 2+yearsofdispatching,scheduling,orservicecoordinationexperience,preferablysupportingcommercialconstruction,facilitiesmaintenance,electrical,plumbing,HVAC,orotherskilledtradeserviceoperations.

Preferred

• Experiencewithdispatchingorworkordersoftware(SageFieldOperations,ServiceChannel,orsimilar).
• Workingknowledgeofconstructionmaterialsandterminology.
• Bilingual(English/Spanish)isaplus.

WhyJoinJGFacilities?

AtJGFacilities,wetakeprideindeliveringdependable,high-qualitycommercialfacilityservicesthroughoutSouthernCalifornia.Ourteamvaluesaccountability,communication,andexceptionalcustomerservice.Ifyouenjoyworkinginacollaborativeenvironmentwherenotwodaysarethesame,we'dlovetomeetyou.