Service Writer

A Hiring Company; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A construction and equipment company is seeking a reliable Service Writer in Fort Wayne, Indiana. This full-time position involves timely billing for customer and warranty work orders, preparing shipping documents, and ensuring compliance with safety standards. The successful candidate will have at least two years of related experience, strong communication skills, and proficiency in MS Office. This role does not allow for remote work and demands a collaborative team environment.

Qualifications

• Minimum of two years' experience in parts or technical support.
• Ability to interpret technical procedures and write professional correspondence.
• Familiarity with MS Office applications and experience with Lawson is a plus.

Responsibilities

• Prepare work orders for billing and shipping documents.
• Communicate scheduling and machinery movements with other branches.
• Assist management with special projects as needed.

Skills

Communication skills

Technical writing

Customer interaction

Team collaboration

Education

Minimum of two years of experience in construction and mining equipment industry

Tools

MS Office (Excel, Word)

Lawson Operating System

Job description

We are seeking a reliable Service Writer to be responsible for assuring the proper and timely billing of customer and warranty work orders, preparing shipping and receiving documents, assuring the security of designated facilities, and assuring compliance with all administrative policies and safety standards. This position requires in office presence and the essential functions cannot be performed remotely.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Prepare all work orders for invoicing and proper descriptions to customer and/or warranty billing
• Prepare shipping and receiving documents for equipment movements
• Prepare warranty documents for delivery to customer via PSR.
• Communicate with other branches by telephone and correspondence regarding scheduling and reporting of machinery movements and preparation.
• Assist the branch service manager in special projects and perform other duties as deemed necessary by branch or corporate management.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity. Consistently and constructively projects the quality philosophy and vision of the company.
• Perform other duties as deemed necessary by branch or corporate management.

Education and Experience

• Minimum of two years of experience in the construction and mining equipment industry. Experience shall be in product support, i.e., parts, technical or supervisory.

Communication Skills

• Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals. Can effectively present information and respond to questions from managers, employees, and customers.

Computer Skills

• Familiar with MS Office Operating Systems: Excel, Word
• Experience with Lawson Operating System is a plus

Physical Demands

While performing the duties of this position the employee will be required to utilize the computer screen and keyboard, telephone. Must be able to lift 40 lbs., bend, lift and pull equipment, tools, and parts. General office environment.

Position Type and Expected Hours of Work

• This position is classified as full-time.
• Normal Days of work are Monday through Friday.
• Overtime may be required on occasion as needed.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.

EEO/AAP Statement

Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.