Construction Project Coordinator

Tier1usa; Raleigh (NC); On-site; USD 55,000 - 65,000; Full time

Job summary

Amenity Construction Group's Jim Hinson Pools is seeking a Construction Project Coordinator to support pool construction operations by coordinating schedules, communicating with homeowners, and ensuring a smooth experience from start to finish. The role serves as the primary point of contact for homeowners, field teams, and internal departments.

This full-time, permanent position requires strong organization, excellent written and verbal communication, and proficiency with CRM systems,

Qualifications

• 2+ years of experience in scheduling, customer service, construction coordination, or a similar role.
• Experience in pool construction, homebuilding, construction, or trades-based industries strongly preferred.
• Proficiency with CRM systems, scheduling software, and Microsoft Office or Google Workspace.

Responsibilities

• Schedule and coordinate pool construction activities, inspections, and service visits with customers, subcontractors, and internal teams.
• Manage warranty-related requests by coordinating scheduling, tracking progress, communicating with homeowners and field personnel, and ensuring timely resolution.
• Monitor project timelines and adjust schedules due to weather, material availability, or changes in construction.

Skills

Scheduling

Customer service

Construction coordination

CRM systems

Scheduling software

MS Office / Google Workspace

Verbal and written communication

Detail-oriented

Job description

Construction Project Coordinator Jim Hinson Pools

Compensation $55,000.00 - $65,000.00/year

Schedule Full time

Job Type Permanent

Description

Come work with us at Jim Hinson Pools!

Employment Type: Full-Time / Regular

POSITION SUMMARY

The Construction Project Coordinator plays a critical role in supporting our pool construction operations by coordinating schedules, communicating with customers, and ensuring a smooth experience from project start through completion. This role serves as the primary point of contact for homeowners, field teams, and internal departments, requiring strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced construction environment.

ESSENTIAL RESPONSIBILITIES

Scheduling & Coordination

Schedule and coordinate pool construction activities, inspections, and service visits with customers, subcontractors, and internal teams

Manage all warranty-related requests approved by the General Manager or President by coordinating scheduling, tracking progress, communicating with homeowners and field personnel, and ensuring all warranty items are resolved in a timely manner.

Monitor project timelines and adjust schedules as needed due to weather, material availability, or construction changes

Communicate schedule updates clearly and professionally to customers and field staff

Maintain accurate scheduling records in company systems (e.g., CRM, project management software)

Customer Service & Communication

Serve as a primary point of contact for customers, responding to questions regarding timelines, next steps, and general project updates

Handle incoming calls, emails, and messages with professionalism and empathy

Address customer concerns and escalating issues to the appropriate department when necessary

Set clear expectations with customers regarding construction processes and timelines

Administrative Support

Update customer and project information in internal systems

Assist with documentation related to inspections, permits, and construction milestones

Collaborate with construction managers, sales, and operations teams to ensure project alignment

SKILLS AND QUALIFICATIONS

2+ years of experience in scheduling, customer service, construction coordination, or a similar role

Experience in pool construction, homebuilding, construction, or trades-based industries strongly preferred

Strong organizational skills and ability to manage multiple schedules simultaneously

Excellent verbal and written communication skills

Proficiency with CRM systems, scheduling software, and Microsoft Office or Google Workspace

Ability to remain calm and professional in high-volume or high-stress situations

Detail-oriented with strong follow-through

SCHEDULE

Office-based role with frequent communication with field teams and customers

Fast-paced construction environment with changing priorities

Standard business hours with occasional flexibility as business needs require

PHYSICAL REQUIREMENTS

Ability to sit, stand, and walk for prolonged periods.

Frequent computer use; fine motor skills required for typing and operating standard office equipment.

Ability and willingness to visit job sites and work in outdoor environments as needed.

Ability to lift, carry, push, or pull items weighing up to 25 pounds.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Amenity Construction Group is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.