Construction Materials Customer Service Specialist

Preferred Materials; Fort Myers (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Monthly production bonus

Profit sharing

401(k) with 5% company match

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Paid holidays and paid time off

Job summary

Preferred Materials - Concrete Division, a CRH Company, seeks a Customer Service Representative to ensure accurate order intake and on-time delivery. You will coordinate driver schedules, respond to calls and emails, and maintain product knowledge while upholding safety standards.

This role supports municipalities, developers, and contractors in Florida. Join a team that emphasizes safety, quality, and professional service with opportunities for growth within CRH.

Qualifications

• 2 years of experience in a high-volume call center or related construction experience preferred.
• Strong knowledge of DOT transportation regulations and applicable state laws.
• Must pass pre-employment drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States and be able to work flexible hours including nights, weekends and holidays.

Responsibilities

• Coordinates schedules and maintains contact with drivers for delivery trucks and product orders.
• Answers telephone, radio, and email to take and input orders from customers.
• Maintains a strong knowledge of available mixes and schedules orders according to the system.
• Monitors and manages customer expectations using company systems.
• Maintains adherence to safety policies and OSHA requirements.

Skills

Customer service

Communication

Teamwork

Basic computer skills

DOT regulations awareness

Job description

Preferred Materials - Concrete Division, a CRH Company, seeks a Customer Service Representative to ensure accurate order intake and on-time delivery. You will coordinate driver schedules, respond to calls and emails, and maintain product knowledge while upholding safety standards.

This role supports municipalities, developers, and contractors in Florida. Join a team that emphasizes safety, quality, and professional service with opportunities for growth within CRH.