Customer Service Rep - Dispatcher

CRH; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly production bonus

Profit sharing

401(k) with company match

Medical, dental and vision insurance

Company-paid basic life insurance

Short-term and long-term disability

Employee Assistance Program (EAP)

Tuition reimbursement

Paid holidays and paid time off

Job summary

CRH, through Preferred Materials - Concrete Division in Florida, is seeking a driver scheduler to coordinate delivery schedules for ready-mix, sand, gravel and related materials. The role requires input of orders via phone, radio, and email and close coordination with drivers to ensure timely, compliant deliveries.

The ideal candidate will have a high school diploma, at least 2 years in a high-volume environment, and solid knowledge of DOT regulations.

Qualifications

• High School diploma or GED required; 2 years in high-volume call center or related construction experience preferred.
• Must be legally authorized to work in the United States.
• Strong ability to coordinate schedules and communicate with drivers and customers.

Responsibilities

• Coordinate schedules and maintain contact with drivers for delivery routes.
• Answer phone, radio, and email to input orders from customers.
• Schedule orders accurately using the company systems.
• Monitor routes and adjust for timely deliveries in coordination with drivers.
• Adhere to safety/OSHA requirements and company policies.
• Input data and create driver schedules as needed.

Skills

DOT regulations knowledge

Communication skills

Team player

Time management

Computer literacy

Education

High School diploma/GED

Job description

Job ID: 526745

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

What You’ll Get

• Competitive pay with consistent hours
• Monthly production bonus
• Profit sharing
• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Company‑paid basic life insurance
• Short‑term and long‑term disability coverage
• Employee Assistance Program (EAP)
• Tuition reimbursement for continued growth
• Paid holidays and paid time off

Essential Functions & Responsibilities

• Coordinates the schedules and maintains contact with drivers throughout the day for delivery trucks of products such as ready‑mix, sand, gravel, soil, asphalt, etc.
• Answers telephone, radio, and email to take and input orders from company customers.
• Possesses a strong knowledge of available mixes and accurately schedules orders according to the system.
• Utilizes company systems to monitor and manage customer expectations.
• Maintains strict adherence to company policies, safety/OSHA requirements and procedures.
• Possesses a professional attitude while interacting with peers, contractors and general public.
• Monitors any sudden route changes or road construction issues and works with drivers to establish new routes for timely deliveries.
• May perform other related duties such as input data into computer, ticket timer, shop timecards, create driver schedule work times for following day, if needed.

Requirements

• Have a strong understanding of DOT transportation regulations and applicable state laws.
• Basic mathematical skills (writing/understanding basic equations).
• Basic computer skills with the ability to learn required systems.
• Strong knowledge of the roadways throughout the immediate area.
• Ability to work in a team environment in high pressure situations.
• Ability to communicate, understand, and follow both written and verbal instructions.
• Must be willing to work flexible schedule including nights, weekends and holidays when necessary. Regular and timely attendance is required.
• Must pass pre‑employment requirements, drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States.
• Must demonstrate a strong commitment to safety.

Qualifications

• High School diploma/GED required.
• 2 years of experience in a high‑volume call center or related construction experience preferred.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Preferred Materials, Inc., a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability—If you want to know more, please click on this link.