Senior Claims Specialist - Construction Defect

Arthur J. Gallagher group; Mechanicsburg (Cumberland County); Remote; USD 99,000 - 121,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking an experienced Senior Claims Adjuster for Construction Defect claims. This fully remote role supports clients nationwide, requiring 7+ years of complex claims handling and multi-state licensing.

You will evaluate exposure, negotiate settlements, and ensure adherence to industry standards while mentoring junior staff. The role offers competitive compensation, robust benefits, and opportunities for career growth within a collaborative, client-focused team with national

Qualifications

• Investigate, evaluate, and resolve complex Construction Defect claims.
• Licensed in all states where claims are handled.
• Proven senior adjuster experience.
• Proficient with claims management software.
• Strong knowledge of industry standards and practices.

Responsibilities

• Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies.
• Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
• Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
• Handle claims consistent with clients’ and corporate policies, procedures in line with regulatory requirements.
• Document and communicate claim activity timely and efficiently to support the outcome of the claim file.
• Coach, mentor and may supervise lower level adjusters.

Skills

Claims experience

Senior adjuster

Multi-state licensing

Industry standards knowledge

Software proficiency

Education

High school diploma

Bachelor's Degree

Tools

Claims software

Business software

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Construction Defect
• Jurisdictional Experience: Any
• Active Adjusters' licenses: Any
• Location: This role is eligible for fully remote work
• Salary: Salary can go up to $110,000 per year, dependent upon experience

How you'll make an impact

• Independently conducts detailed analysis vital to investigating claims exposure and recommend appropriate settlement strategies and action plans.
• Create reservation of rights, coverage denial letters, negotiate and resolve settlements directly with involved parties.
• Interact extensively with various parties involved in the claims process, and may recommend retaining the advice of outside specialists.
• Handle claims consistent with clients’ and corporate policies, procedures in accordance with any statutory, regulatory and ethical requirements within specialized niche/industry.
• Document and communicate claim activity timely and efficiently and in a manner which supports the outcome of the claim file.
• Coach, mentor and may supervise lower level adjusters.

About You

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex Construction Defect claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

Required Qualifications:

• High school diploma
• 7 or more years related claims experience and proven track record to handle complex claims issues at a senior adjuster level
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of accepted industry standards and practices
• Computer experience with related claims and business software

Desired Qualifications:

• Bachelor's Degree
• Litigation

#LI-DF1 #LI-REMOTE #Liability

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)