Construction Customer Care Specialist

Oldcastle; Fontana (CA); On-site; USD 85,962,000 - 94,558,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Oldcastle Infrastructure in Fontana, CA is seeking a CSR to ensure a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries through to delivery in a timely and professional manner.

You will develop a thorough understanding of Oldcastle products, perform administrative duties, answer inquiries, document interactions in the customer database, and support operations with organized, accurate records.

Qualifications

• High school diploma / equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Able to work independently and as a member of various teams.
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.
• Experience in the construction industry is preferred.

Responsibilities

• Develop understanding of Oldcastle products and processes to support customer requests.
• Perform administrative duties for all department steps.
• Answer inbound customer calls in a courteous and professional manner.
• Support operations by organizing administrative systems.
• Maintain timely records such as receipts, files, and employee records.
• Respond to customer inquiries via phone, fax, mail, and email promptly.
• Handle basic accounting tasks and NOVAtime reporting for managers.
• Record and route customer concerns/changes appropriately.
• Provide technical or product information to customers as needed.
• Follow up with customers on issues or orders.

Skills

Verbal & written communication

Independent worker

Team collaboration

Adaptability

Education

High school diploma

Tools

Excel

Word

PowerPoint

Job description

Oldcastle Infrastructure in Fontana, CA is seeking a CSR to ensure a strong customer experience by responding to inbound calls, qualifying leads, and handling transactional inquiries through to delivery in a timely and professional manner.

You will develop a thorough understanding of Oldcastle products, perform administrative duties, answer inquiries, document interactions in the customer database, and support operations with organized, accurate records.