Customer Experience Specialist

CRH; Fontana (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Short-term and long-term disability

Life insurance

Paid time off

Paid holidays

Job summary

CRH's Oldcastle Infrastructure in Fontana, CA is seeking a Customer Service Representative (Non-Exempt) to deliver a strong customer experience by answering inbound calls, qualifying leads, and handling transactional inquiries through to delivery. The role sits at the Fontana plant and requires high school diploma, 2+ years experience, proficiency in MS Office, and a collaborative, adaptable mindset.

The compensation includes an hourly target of $30.00-$33.00, annual bonus eligibility, and

Qualifications

• High school diploma or equivalent.
• 2+ years related experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills; able to manage priorities and workflow.
• Experience in the construction industry is preferred.

Responsibilities

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
• Receive, record, and route customer concerns/changes in appropriate manner
• Answer customer inquiries and provides appropriate technical and/or product related information
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain the file system; file correspondence and other records
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

Skills

Communication skills

MS Office

Organizational skills

Independent worker

Team player

Construction industry exp

Education

High school diploma or equivalent

Job description

CRH's Oldcastle Infrastructure in Fontana, CA is seeking a Customer Service Representative (Non-Exempt) to deliver a strong customer experience by answering inbound calls, qualifying leads, and handling transactional inquiries through to delivery. The role sits at the Fontana plant and requires high school diploma, 2+ years experience, proficiency in MS Office, and a collaborative, adaptable mindset.

The compensation includes an hourly target of $30.00-$33.00, annual bonus eligibility, and