Construction Client Advocate — Risk & Insurance Strategy

Willis Towers Watson; Milwaukee (WI); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Willis Towers Watson is seeking a Client Advocate to manage strategic relationships and advise on risk and insurance solutions for large and complex accounts. You will work with Producers and Senior Client Advocates, leverage WTW resources, and lead integrated client experiences from strategy through renewal.

The role emphasizes proactive client service, strong judgment, and autonomy, with travel as required and a base focus on expanding retained business.

Qualifications

• 8+ years of commercial Property & Casualty experience in a client-facing role.
• Strong knowledge of coverage forms and risk advisory.
• Ability to interpret, analyze, and present complex analytical models and insights.
• Proven relationship management and negotiation skills.
• Leadership and project management capabilities.
• Excellent communication skills (verbal and written).
• Property & Casualty license required, with CE requirements.
• Periodic travel is required.

Responsibilities

• Retain and grow the existing book of business through proactive relationship management and delivery of exceptional client service.
• Develop and strengthen client relationships, serving as a trusted advisor on risk and insurance strategy.
• Identify and engage WTW resources to deliver a seamless, integrated client experience.
• Provide strategic planning and consultative advice to clients; monitor evolving insurance needs with WTW teams.
• Advise on and recommend solutions across the full policy lifecycle, including acquisitions and due diligence.
• Lead the development, negotiation, and execution of client fee and compensation agreements.
• Design and deliver client-facing materials, including proposals and reports.
• Drive account profitability while ensuring long-term client retention and satisfaction.
• Partner with Sales and Broking to stay informed of market trends.

Skills

Relationship management

Negotiation

Communication skills

Project management

Leadership

Critical thinking

Problem solving

Business acumen

Travel readiness

Tools

Microsoft Office

Job description

Willis Towers Watson is seeking a Client Advocate to manage strategic relationships and advise on risk and insurance solutions for large and complex accounts. You will work with Producers and Senior Client Advocates, leverage WTW resources, and lead integrated client experiences from strategy through renewal.

The role emphasizes proactive client service, strong judgment, and autonomy, with travel as required and a base focus on expanding retained business.