Constituent Services Specialist (Onsite)

Pennsylvania House Democratic Caucus; Philadelphia (Philadelphia County); On-site; USD 34,000 - 45,000; Full time

Job summary

The Pennsylvania House Democratic Caucus seeks a district office assistant to support the Member in delivering administrative and governmental services to constituents. This 100% onsite position requires handling inquiries, processing documents, and maintaining records with accuracy and discretion.

Responsibilities include coordinating communications, scheduling, and billing while building relationships with local businesses and officials.

Qualifications

• High school diploma or GED with an office/clerical certificate/degree preferred.
• Experience or ability to perform varied administrative tasks in a district office.

Responsibilities

• Assist constituents via in-person visits, phone, email, and social media; coordinate with staff.
• Process PennDOT, property tax, rebates, licenses, and other constituent materials; track via tracking system.
• Receive, sort, route mail; prepare correspondence; maintain constituent databases and tracking spreadsheets.
• Cultivate relationships with local businesses and officials; represent the Member at district events.
• Perform clerical duties; manage calendar and bills; coordinate with Harrisburg office.
• Performs any other legislative duties as assigned.

Skills

Written communication

Public interaction

Team player

Multitasking

Detail oriented

Education

High school diploma or GED

Office/clerical certificate or degree

Tools

MS Office Suite (Word, Excel, Access, Outlook, PowerPoint)

Indigov

PennDOT Tracking System

Job description

The Pennsylvania House Democratic Caucus seeks a district office assistant to support the Member in delivering administrative and governmental services to constituents. This 100% onsite position requires handling inquiries, processing documents, and maintaining records with accuracy and discretion.

Responsibilities include coordinating communications, scheduling, and billing while building relationships with local businesses and officials.