Onsite Constituent Services Specialist

Pennsylvania House Democratic Caucus; West Chester (Chester County); On-site; USD 35,000 - 52,000; Full time

Job summary

Pennsylvania House Democratic Caucus is seeking a district office assistant to support the Member with a range of administrative and governmental services for constituents. The role is 100% onsite with duties spanning inquiry responses, document processing, mail handling, and records maintenance.

The position requires a high school diploma or GED with clerical training or related experience, strong MS Office and Indigov/LDPC skills, and effective written and verbal communication for public

Qualifications

• High school diploma or GED plus a clerical certificate/ degree or one year related experience.
• Ability to read, analyze, interpret and compose business correspondence.
• Proficiency with MS Office Suite and government tracking software (Indigov, LDPC).

Responsibilities

• Monitor and respond to constituent inquiries via in-person, phone, email, and social media.
• Process PennDOT, tax, rebates, licenses, and other constituent materials; track PennDOT work.
• Receive and route mail; prepare written responses reflecting the Member's position.
• Maintain constituent databases, calendars, and coordinate with Harrisburg office.
• Attend district events when the Member is unavailable; perform clerical duties as needed.
• Review and pay monthly legislative bills and manage expense vouchers.

Skills

MS Office proficiency

Constituent services

Written communications

Public interaction

Education

High school diploma or GED plus office/clerical certificate

One year related experience or equivalent

Tools

MS Office Suite

Indigov

Legislative Data Processing Center

Job description

Pennsylvania House Democratic Caucus is seeking a district office assistant to support the Member with a range of administrative and governmental services for constituents. The role is 100% onsite with duties spanning inquiry responses, document processing, mail handling, and records maintenance.

The position requires a high school diploma or GED with clerical training or related experience, strong MS Office and Indigov/LDPC skills, and effective written and verbal communication for public