Onsite Constituent Services Specialist

Pennsylvania House of Representatives, Democratic Caucus; West Goshen Township (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Pennsylvania House of Representatives, Democratic Caucus is seeking an Administrative Support Member Services Assistant to help with constituent services, mail handling, scheduling, and district engagement. This onsite role supports the district office and collaborates with Harrisburg staff to fulfill duties.

Ideal candidates bring a high school diploma or GED with clerical training, strong MS Office skills, and the ability to communicate clearly with the public; experience with constituent

Qualifications

• High school diploma or GED with clerical training or equivalent.
• Experience with MS Office Suite and a constituent-tracking system preferred.
• Strong written and verbal communication skills; ability to interact with the public.

Responsibilities

• Assist the Member in the district by handling constituent inquiries across in-person, phone, email, and social media.
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials; track PennDOT via the PennDOT Tracking System.
• Receive, sort, and route mail; maintain and direct publications; prepare written responses and maintain constituent databases.
• Cultivate relationships with local businesses and government officials; represent the Member at district events when unavailable.
• Perform clerical duties, manage calendars, review and pay monthly legislative bills, and coordinate with Harrisburg office.
• Performs any other legislative work-related duties as assigned.

Education

High school diploma or GED; plus a certificate/degree in office/clerical skills

Tools

MS Office Suite

Indigov

Job description

Pennsylvania House of Representatives, Democratic Caucus is seeking an Administrative Support Member Services Assistant to help with constituent services, mail handling, scheduling, and district engagement. This onsite role supports the district office and collaborates with Harrisburg staff to fulfill duties.

Ideal candidates bring a high school diploma or GED with clerical training, strong MS Office skills, and the ability to communicate clearly with the public; experience with constituent