Constituent Services Assistant

City of Cleveland; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

City of Cleveland is seeking a Council Aide for Ward 3 to provide clerical support to one or more Council members or the Clerk of Council. Responsibilities include researching issues, preparing written reports and summaries on constituents' complaints, and handling calls from citizens.

The role requires a High School Diploma or GED, proficiency with Microsoft Office and Windows-based applications, and excellent verbal and written communication, as well as strong interpersonal skills.

Qualifications

• A High School Diploma or GED is required.
• Must be computer literate and proficient in Microsoft Office and Windows-based applications.
• Must possess excellent verbal communication and writing skills.
• Must have excellent interpersonal skills.

Responsibilities

• Assist Council members or the Clerk of Council with clerical support.
• Research relevant issues and prepare written reports and summaries on constituents' complaints.
• Answer and handle both emergency and non-emergency calls from citizens.
• Perform other tasks as required.

Skills

Computer literacy

Microsoft Office

Windows OS

Verbal communication

Writing skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Windows OS

Job description

City of Cleveland is seeking a Council Aide for Ward 3 to provide clerical support to one or more Council members or the Clerk of Council. Responsibilities include researching issues, preparing written reports and summaries on constituents' complaints, and handling calls from citizens.

The role requires a High School Diploma or GED, proficiency with Microsoft Office and Windows-based applications, and excellent verbal and written communication, as well as strong interpersonal skills.