Constituent Services Advocate (Federal Programs)

United States Senate; Honolulu (HI); On-site; USD 55,000 - 80,000; Full time

Job summary

The Office of U.S. Senator Mazie K.

Hirono in Honolulu, Hawaii seeks a dedicated Constituent Services Representative (Caseworker) to serve as the primary contact for Hawaii residents seeking assistance with federal agencies, and to advocate on their behalf with federal programs in a professional, timely, and nonpartisan manner. The ideal candidate will bring strong communication, discretion, and organizational skills to manage a diverse caseload while maintaining confidentiality and independent

Qualifications

• Bachelor's degree required.
• Not entry-level; prior professional experience required.
• Familiarity with Hawaii’s multi-ethnic society and island communities.
• Excellent written and verbal communication with strong attention to detail.
• Professionalism, discretion and strict confidentiality.
• Strong organizational skills with the ability to manage multiple priorities and deadlines independently.

Responsibilities

• Serve as the primary point of contact for constituents seeking assistance with federal agencies.
• Advocate on behalf of Hawaii residents with federal agencies and programs.
• Provide exceptional constituent service in a professional, nonpartisan, and timely manner.
• Manage a diverse caseload with confidentiality in a fast-paced environment.

Skills

Written communication

Verbal communication

Attention to detail

Discretion

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

The Office of U.S. Senator Mazie K.

Hirono in Honolulu, Hawaii seeks a dedicated Constituent Services Representative (Caseworker) to serve as the primary contact for Hawaii residents seeking assistance with federal agencies, and to advocate on their behalf with federal programs in a professional, timely, and nonpartisan manner. The ideal candidate will bring strong communication, discretion, and organizational skills to manage a diverse caseload while maintaining confidentiality and independent