Constituent Services Representative (Caseworker)

United States Senate; Honolulu (HI); On-site; USD 55,000 - 80,000; Full time

Job summary

The Office of U.S. Senator Mazie K.

Hirono in Honolulu, Hawaii seeks a dedicated Constituent Services Representative (Caseworker) to serve as the primary contact for Hawaii residents seeking assistance with federal agencies, and to advocate on their behalf with federal programs in a professional, timely, and nonpartisan manner. The ideal candidate will bring strong communication, discretion, and organizational skills to manage a diverse caseload while maintaining confidentiality and independent

Qualifications

• Bachelor's degree required.
• Not entry-level; prior professional experience required.
• Familiarity with Hawaii’s multi-ethnic society and island communities.
• Excellent written and verbal communication with strong attention to detail.
• Professionalism, discretion and strict confidentiality.
• Strong organizational skills with the ability to manage multiple priorities and deadlines independently.

Responsibilities

• Serve as the primary point of contact for constituents seeking assistance with federal agencies.
• Advocate on behalf of Hawaii residents with federal agencies and programs.
• Provide exceptional constituent service in a professional, nonpartisan, and timely manner.
• Manage a diverse caseload with confidentiality in a fast-paced environment.

Skills

Written communication

Verbal communication

Attention to detail

Discretion

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

The Office of U.S. Senator Mazie K. Hirono seeks a dedicated, detail-oriented, and compassionate Constituent Services Representative (Caseworker) to join the state office in Honolulu, Hawaii. This position serves as a primary point of contact for constituents seeking assistance with federal agencies and programs. The Constituent Services Representative will advocate on behalf of Hawaii residents experiencing challenges with federal agencies while providing exceptional constituent service in a professional, nonpartisan, and timely manner.

Qualifications

• Education: Bachelor's degree is required.
• Experience Level: This position is not entry-level. Prior professional experience is required.
• Local Knowledge: Familiarity with and deep appreciation of Hawaii’s multi-ethnic society and the uniqueness of each island community.
• Communication: Excellent written and verbal communication skills with strong attention to detail.
• Professional Standards: Demonstrated professionalism, discretion, and strict adherence to confidentiality.
• Organization: Strong organizational skills with the ability to manage multiple priorities and deadlines independently.

While not required, helpful experience includes working directly with federal agencies or within federal, state, or local government processes. Strong candidates will bring a background in constituent services, social services, legal services, non-profit work, or customer advocacy, along with a demonstrated track record of effectively engaging with diverse populations and vulnerable communities.

The ideal candidate is committed to public service, possesses strong communication and problem-solving skills, and can work independently and manage a diverse caseload in a fast-paced environment while maintaining strict confidentiality.

The office does not discriminate on the basis of an individual's race, color, religion, national origin, disability, age, uniformed service, genetic information, sex including sexual orientation and gender identity or any other factors.