Constituent Relationship Management (CRM) Analyst (36521)

Northern Valley Indian Health; Union (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Constituent Relationship Management (CRM) Analyst to enhance graduate enrollment management. This role involves critical data analysis, dashboard creation, and supporting marketing automation strategies. The successful candidate will collaborate with divisional leadership to interpret data and provide actionable insights, ensuring effective communication with stakeholders. If you are passionate about data and its impact on education, this opportunity offers a dynamic environment where your contributions will significantly influence enrollment initiatives. Join a forward-thinking team dedicated to excellence in higher education.

Qualifications

• 1 year experience with CRM systems and data analysis.
• Proficient in creating dashboards and reporting tools.

Responsibilities

• Develop and maintain dashboards for real-time analysis.
• Support graduate application processing and marketing strategies.

Skills

Data Analysis

CRM Systems

Dashboard Creation

Communication Automation

Education

Bachelor’s degree in information systems

Bachelor’s degree in data analytics

Bachelor’s degree in computer science

Bachelor’s degree in business analytics

Tools

Technolutions Slate CRM

Job description

Find your Career at Northern Illinois University!

Constituent Relationship Management (CRM) Analyst (36521)

Working Position Title Constituent Relationship Management (CRM) Analyst (36521)

Classification

Position Number

Position Number 00036521

Open Date

Open Date 04/29/2025

Close Date

Close Date 05/20/2025

Priority Review Date

Employee Class

Employee Class Staff

Full-Time/Part Time

Full-Time/Part Time Full-Time

FTE

FTE 1.00

Position Status

Position Status Regular

FLSA

FLSA Exempt

Job code

Job code 1240SPS04

Union Representation

Union Representation Non-Union

Union Code

Union Code N/A

Unit/Department

Unit/Department University Marketing

College/Unit

College/Unit University Marketing

Division

Division Enrllmnt Mgmt, Mktg & Comms Dv

Location

Location SH 110

Link to Department Website or Custom Search Page

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

The Constituent Relationship Management ( CRM ) Analyst performs critical tasks within the CRM system to support general graduate enrollment management practices, as well as leads the analysis of NIU Graduate School initiatives. As a member of the CRM team, the position will support in data controls, programming and logic building, and communication automation systems as the team needs. The focus of the position will be to determine, develop, execute, and analyze reporting needs of the Graduate School.

Position Summary

The CRM Analyst performs critical tasks within the CRM system to support general graduate enrollment management practices, as well as leads the analysis of NIU Graduate School initiatives. As a member of the CRM team, the position will support in the data controls, programming and logic building, and communication automation systems, as the team needs. The focus of the position will be to determine, develop, execute and analyze the reporting needs of the Graduate School.

Essential Duties and Responsibilities

CRM Data Analysis & Reporting

• Develop, deliver and maintain dashboards to provide divisional leadership with real-time analysis of the Graduate School’s work
• Interpret results of all identified needs and provide analysis to divisional leadership
• Lead campaign-end and year-end analysis and reporting
• Provide interpretation of data and actionable suggestions to divisional leadership
• Determine analysis needs in collaboration with divisional leadership and develop the tools and manners by which to collect and interpret the data.

Graduate Application & Admission Process Support

• Assist with graduate application processing set-up and year-on-year maintenance needs
• Support maintenance of effective marketing automation strategies
• Serve as a thought leader in determining relevant key performance indicators (KPIs) for marketing campaigns and initiatives.

CRM Team Support

• Support the CRM team in the execution of duties necessary to operate the CRM system in a manner that elevates the institution’s ability to carry out its mission related to graduate enrollment management.
• Provide guidance and participation in data control efforts
• Understand/support all integrations within the CRM system

Graduate Communications Technical Support

• Technical support for automated communications, including email, text, event registration campaigns, and more
• Coordinate with internal stakeholders and partners on technical aspects of project requirements, delivery of assets and production timelines.

Other Related Duties as Assigned

• Other related duties as assigned.

Minimum Required Qualifications (Civil Service)

N/A

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

N/A

Specialty Factors (Civil Service)

N/A

Preferred Qualifications (Civil Service)

N/A

Minimum Required Qualifications (SPS)

• Bachelor’s degree in information systems, data analytics, computer science, business analytics or related field
• One (1) year of experience working with CRM systems
• Demonstrated experience with data analysis, reporting and dashboard creation
• One (1) year cumulative/consistent experience working with Technolutions Slate CRM (can be concurrent with #2)

Additional Requirements (SPS)

None

Preferred Qualifications (SPS)

• One (1) year of experience working with CRM systems in higher education

Extended periods of time working on computer monitors/electronic screens.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date

Anticipated Appointment Start Date 05/16/25

Anticipated Appointment End Date

Percent of Staff Year

Percent of Staff Year 1.00

Standard Hours Per Week 37.50

Working Hours

Working Hours 8 am - 4:30 pm Monday-Friday, one-hour lunch

• Unofficial Transcripts (with Official Transcripts within 30 days of start date)

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:


Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230
[e-mail]
815-753-5560

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at [e-mail] .

• Transcripts (unofficial with official required at hire)
• List of at least 3 Professional References

Cover Letter

Resume/Curriculum Vitae

Transcripts (unofficial with official required at hire)

List of at least 3 Professional References

Supplemental Questions

Required fields are indicated with an asterisk (*).