Consolidated Collector Reader - Minneapolis, MN

Northern States Power Co - MN; United States; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Holidays

401(k) plan

Job summary

Xcel Energy in Minneapolis, MN is seeking a Consolidated Collector – Reader to perform credit collection and electric/gas meter readings. This field role is 80% outdoors, requires reading meters, operating a company van safely, and interacting with customers to explain disconnect/reconnect actions and energy assistance options.

You will read meters for commercial and residential accounts, enter data into handheld devices, and support reliable service while maintaining a professional company

Qualifications

• High School diploma or equivalent.
• Valid driver's license.
• Able to read and follow maps.
• Good communication and teamwork skills.
• Independent work ability and safety awareness.
• Willingness to respond to after-hour emergencies and variable weather.

Responsibilities

• Customer interaction and maintaining a positive company image.
• Read meters accurately for electric and gas accounts.
• Operate a company van safely to obtain readings and support field activities.

Skills

Communication

Teamwork

Independent work

Maps reading

Outdoor walk

Safety compliance

Customer interaction

Problem solving

Education

High School diploma or equivalent

Tools

CRS familiarity

FMCA knowledge

Job description

Company Overview

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

We anticipate the need for one or more Consolidated Collector – Reader(s) within the Meter Reading Department at the Marshall Operations Center in Minneapolis, MN. The starting rate of pay for this position is $29.59 hourly. The position will be posted for 10 Working Days from October 19, 2026, to October 30, 2026.

Position Summary

This is a full-time, benefited position. As a Consolidated Collector – Reader, you will perform credit collection and meter reading duties. You may perform traditional or van automated meter reading. Traditional meter reading requires that you accurately read and/or probe electric and/or gas meters and enter readings into a handheld processor for commercial and residential accounts. Additionally, you may perform automated van meter reading which requires you to operate a specially equipped company van to obtain electronic meter readings as you drive close to meters. You will be responsible for the safe operation of the van in varying weather conditions, reporting needed maintenance and keeping the van neat and clean. Collection work requires the disconnection and/or reconnection of electric services and the disconnection of gas services, collections of delinquent accounts, check seals, and follow-up on self-reconnects. Plus, ascertaining meter information for idle meters, high or low usage accounts, meter locations and addresses, billing rates, usage verification, verify as correct or identify required actions. You will inform customers of the right to file inability to pay protection during cold weather months and refer them to agencies for energy assistance. This is a field position, 80% of the time you will be working outside of the office. This position requires customer interaction and responsibility to always project a positive company image. Additionally, you will be an important member of the Xcel Energy team and interact with technicians to keep the provision of electrical and/or gas services safe and economical. Hours worked will be during the normal business day and occasionally after hours or on weekends as needed. This is but a synopsis of the variety of duties you will perform.

Responsibilities

This position requires customer interaction and responsibility to always project a positive company image. Additionally, you will be an important member of the Xcel Energy team and interact with technicians to keep the provision of electrical and/or gas services safe and economical. Hours worked will be during the normal business day and occasionally after hours or on weekends as needed. This is a field position, 80% of the time you will be working outside of the office.

Required Qualifications

• High School diploma or equivalent
• Valid driver's license
• Must have good communication and teamwork skills
• Demonstrated ability to work independently
• Must be able to read and follow maps
• Must be able to walk for extended periods of time through various terrain
• Requires participation in after-hour emergency callouts in variable weather conditions
• Must be committed to working safely and in compliance with all company safety rules

Preferred Qualifications

• Familiarity and experience with Customer Resource System (CRS), Field Collector Mobile Application (FMCA), credit cycles, meter reading, and/or utility regulation
• Knowledge of road/street locations of service area
• Electric and/or gas training or similar work experience
• Previous customer service experience and mathematical aptitude

Culture & Values

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values. Connected, Committed, Trustworthy, Safe. Our Employee Commitments. Work that makes a difference. A team you can count of Opportunities to grow. Rewards that help you thrive.

Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Compensation & Benefits

Bargaining. The anticipated starting base pay for this position is: $29.59 per hour.

Benefits

• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Flexible Spending Account
• Health Care Flexible Spending Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Vacation
• Holidays
• Additional days off
• Sick Time
• Volunteer Paid Time Off (VPTO)

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Additional Information

Deadline to Apply: 10/30/26.

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For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.

You. Us. Together.

At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.