Console Operator, Guest Support Services 40 Hours, M-F Eves, 3-11:30 pm, Rotate Holidays

bmc; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

BMCHS is seeking a Console Operator in Guest Support Services. Under supervision, you will operate the hospital's telephone paging, alert and contingency recall systems, and provide patient, staff and public information.

You will maintain on-call/rotation schedules for clinical staff, handle inquiries, greet visitors, and relay messages with courtesy and tact. The role is full-time evening shift, Mon-Fri 3-11:30 pm with holidays rotation.

Qualifications

• Six to twelve months of experience with telecommunications equipment, on-line databases and paging systems.
• High school education required.
• Ability to gather and interpret data and follow procedures.
• Ability to greet visitors and relay messages with courtesy and tact.

Responsibilities

• Operate the hospital's telephone paging, alert and contingency recall systems.
• Provide information to patients, staff and the public.
• Maintain on-call/rotation schedule for clinical staff.

Skills

Telecommunications equipment

Databases

Paging systems

Courtesy and tact

Data entry

Education

High School diploma

Job description

POSITION SUMMARY

Under direct supervision of the Telecommunications/Operator Services Manager, operates the hospital's telephone paging, alert and contingency recall systems. Provides patient, services and staff related information to the general public, patients, hospital staff and maintains on-call/rotation schedule for clinical staff.

Position: Console Operator, Guest Support Services

Department: Guest Support Services

Schedule: Full Time, 40 Hours, M-F Eves, 3-11:30 pm, Rotate Holidays

JOB REQUIREMENTS

EDUCATION

Work requires a High School level of education

EXPERIENCE

Six to twelve months of previous experience with telecommunications equipment, on-line databases and paging systems.

KNOWLEDGE AND SKILLS

• Work requires the analytical skills to gather and interpret data and to follow established procedures.
• Work requires the ability to exchange information on factual matters, schedules, appointments, greet visitors, explain hospital policies or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors or hospital employees.
• Work requires regular sitting.
• Work requires ability to check documents for accuracy.
• Work requires regularly inputting/retrieving data from computer systems.

Compensation Range

$17.93- $21.43 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans