Console Operator

Olgoonik Corporation; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Olgoonik Corporation seeks a Console Operator to monitor the FDA Command Center’s security systems, respond to alarms, and coordinate with guards and authorities. You’ll work varying shifts including nights and weekends, and must be able to communicate clearly and document incidents.

The role requires 1–2 years of physical security experience, CPT training, and proficiency with MS Office. U.S. citizenship and security clearances are prerequisites for this contract position.

Qualifications

• Must possess effective written and oral communication and interpersonal skills.
• Must be able to use initiative and independent judgment within established guidelines.
• Must be proficient with Microsoft Suite of products including Word, Excel, Access and E-mail.

Responsibilities

• Maintains a shift log documenting activities, alarm responses, dispatches, and incidents.
• Answers service calls and walk-in inquiries, directing callers to proper authorities as needed.
• Notifies FDA staff of discrepancies and after-hours situations per procedures.
• Operates and monitors security systems to respond to alarms, failures, and unusual activity.
• Uses radio/telephone to respond to calls for service and inquiries in routine and emergency situations.
• Monitors CCTV and directs security personnel to investigate suspicious activity.
• Provides written incident reports and participates in security investigations as directed.
• Follows all site security regulations and presents a neat, contractor-identifiable appearance.

Skills

English fluency

Written and oral communication

Independent judgment

Interpersonal skills

Attention to detail

Customer service

Time management

Education

1-2 years of physical security/guard or alarm monitoring experience

Tools

Microsoft Office

Monitor Dynamics (MDI)

BVMS

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Food and Drug Administration (FDA) has a requirement for monitoring of a Nationwide Security Command Center and administering FDA Incident response system. The Command Center is operational 24 hours per day, 7 days per week, 365 days per year, and consists of a Building Access System (BAS), Closed-Circuit Television (CCTV), Emergency Intercom Security System, and the Incident Management System (IMS). The Console Operator is responsible for continuously administering, operating, and monitoring FDA security systems and performing various tasks related to the Command Center.

The Console Operator is expected to be available to work any of the following shifts on any scheduled day from Sunday through Saturday, which may include irregular hours, nights, holidays, overtime, extended shifts and weekend shifts, as the operational tempo dictates:

Day Shift: 6:00 a.m. to 2:00 p.m.

Evening Shift: 2:00 p.m. to 10:00 p.m.

Midnight Shift: 10:00 p.m. to 6:00 a.m.

Primary Responsibilities

• Maintains a shift log on each shift to document activities to include but not limited to post changes, responses to alarms, dispatching of security guards, and activation of police or EMS response to incidents.
• Receives telephone calls for service and walk-in inquiries, takes appropriate actions according to established procedures, and refers callers to other offices or to the proper authority.
• Notifies the FDA Physical Security Branch of any discrepancies regarding emergency call list updates.
• Notifies appropriate authorities in other FDA department contacts of situations requiring attention after regular business hours in accordance with established procedures.
• Operates and monitors security systems equipment to provide prompt and effective responses to alarms, system failures, and unusual activities in both routine and emergency situations.
• Operates radio and telephone communications equipment to provide prompt and effective responses to calls for service and inquiries in both routine and emergency situations.
• Vigilantly monitors perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly.
• Continuously monitors designated CCTV cameras and video recording equipment and provide written reports of any incident that occurs.
• Meets with FDA representatives regarding security investigations as directed by the FDA Project Officer.
• Prepares security procedures violation reports with associated documentation.
• Must present a neat appearance and be easily recognized as a contractor employee by wearing proper company attire and appropriate badges.
• May be required to provide escort of material to be shredded or for trash collection purposes.
• Abides by security regulations applicable to the site.

Supervisory Responsibilities

The Console Operator will receive training so that they may, on occasion, perform the duties of an Alternate Shift Supervisor.

• Responsible for the performance of the daily operation of the Command Center in support of the team’s objective.
• Responsible for enforcing FDA and company policies and procedures.
• Works closely with the Program Manager.

Education and/or Experience

• One to two years of physical security, guard force, or alarm monitoring experience is preferred.

Knowledge, Skills, and Abilities

• Must have the ability to work a variety of shifts to include nights, weekends, and/or holidays as required by the needs of the contract.
• May be required to work overtime.
• Must be fluent in the English language and have the ability to read, write, and comprehend technical documentation.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to use initiative and independent judgment within established guidelines.
• Must be proficient with Microsoft Suite of products including, Word, Excel, Access and E-mail business software.
• Thorough knowledge of Console Operator duties and responsibilities.
• Ability to respond to incidents with tact, professionalism, and attention to detail.
• Responsible for safeguarding all government property.
• Remain skillful and proficient in all areas of responsibility.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standard.
• Able to build and maintain respectful working relationships

Certificates, Licenses, Registrations

• As a condition of employment, employee must successfully complete and obtain a Level One Central Station Operator certification within the initial 90 days of employment.
• Must complete training on the operation and monitoring of the Monitor Dynamics Inc. (MDI) Version 6.2.1.6 SP4 monitoring stations to include response to alarms and dealing with emergency call contacts.
• Must complete training on the operation of both the HHS’ and FDA’s Incident Management and Communications System (HHS Alert & ReadyOp).
• Must complete training on the operation of the Bosch Video Management System (BVMS).
• Employee must maintain current active status of all required Certificates and Company training at all times.

Security Clearance

• Must be a U.S. Citizen.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and /or fingers to handle, or feel objects, tools or controls; operated vehicles and office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision and distance vision.

Travel

No travel is anticipated under this contract. Any travel costs incurred by the contractor within the Washington/Baltimore Metro Area will be considered local travel and will not be reimbursed.

Work Environment

General security operations center environment. The primary place of performance is The FDA Security Command Center on the White Oak Campus. Food, drinks, iPods, and cell phones are strictly prohibited inside the White Oak Command Center Area. In order to avoid a conflict of interest at any time during the contract period, Command Center employees are not permitted to be employed at the FDA or a Federal employee for any agency within the U.S. Government.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.

Equal employment opportunity, including veterans and individuals with disabilities.