CONSOLE OPERATOR

Air Combat Effectiveness Consulting Group, LLC; Daly City (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Air Combat Effectiveness Consulting Group, LLC is seeking a Console Operator responsible for processing intercommunication systems. Duties include answering incoming calls, maintaining equipment, and providing customer service in a hospital setting. Preferred candidates will have at least one year of experience as a console operator and excellent communication skills. The role involves monitoring alarms and ensuring efficient call handling. This is an essential position requiring a professional approach and adherence to hospital policies.

Qualifications

• One year experience as a console/switchboard operator with 10 or more incoming lines preferred.
• Experience in a Hospital setting preferred.
• Experience in a Corporate setting may be considered.

Responsibilities

• Answer incoming calls, screen and forward as appropriate.
• Maintain department equipment and directory information.
• Announce all codes, monitor alarms, and operate paging system.

Skills

Effective communication

Customer service

Telephone handling

Education

High school diploma or equivalent

Job description

Overview

JOB SUMMARY:

The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems.

Responsibilities

POSITION SPECIFIC DUTIES (other duties may be assigned)

Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.

Answer and process all incoming calls from X-tend Phone System in a timely manner

Maintain accurate directory information.

Shares information changes or messages concerning On-Call schedule with fellow operators.

Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.

Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.

Attends assigned classes and meetings reads assigned material.

Announce all codes/ Monitor all alarms: code blue, code red, triage.

Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available.

Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, set up conference calls. Provide service for the deaf by using TDD phone.

Qualifications

QUALIFICATIONS/JOB REQUIREMENTS:

EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• One year experience as a console/switchboard operator with 10 or more incoming lines preferred
• Experience in a Hospital setting preferred
• Experience in a Corporate setting may be considered

OTHER SKILLS, ABILITIES & KNOWLEDGE:

• Professional and effective communication to include good written and verbal English