CONSOLE OPERATOR

AHMC HealthCare; Daly City (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare facility is seeking a Console Operator in Daly City, California. The role involves processing intercommunication systems, answering incoming calls, and providing excellent customer service. Ideal candidates should have a high school diploma and experience as a console operator, preferably in a hospital environment. Proficiency in English communication is essential. Join our team to contribute to efficient patient service delivery.

Qualifications

• Experience as a console/switchboard operator with 10 or more incoming lines preferred.
• Experience in a Hospital setting preferred.
• Good written and verbal communication skills.

Responsibilities

• Answer incoming calls, screen and forward as appropriate.
• Maintain department equipment and accurate directory information.
• Announce all codes and monitor alarms.

Skills

Effective communication

Customer service skills

Proficient in English

Education

High school diploma or equivalent

Job description

Overview

The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems.

Responsibilities

• Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.
• Answer and process all incoming calls from X-tend Phone System in a timely manner.
• Maintain accurate directory information.
• Shares information changes or messages concerning On-Call schedule with fellow operators.
• Maintain department equipment, which includes Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
• Follow hospital and department policies & procedures/safety policies & procedures. Maintains professional attitude and appearance; wears nametag.
• Attends assigned classes and meetings reads assigned material.
• Announce all codes/ Monitor all alarms code blue, code red, triage.
• Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available.
• Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, set up conference calls. Provide service for the deaf by using TDD phone.

Qualifications / Job Requirements

Education
High school diploma or equivalent

Experience
One year experience as a console/switchboard operator with 10 or more incoming lines preferred
Experience in a Hospital setting preferred
Experience in a Corporate setting may be considered

Other Skills, Abilities & Knowledge
Professional and effective communication to include good written and verbal English

AHMC Seton Medical Center is a 377-bed acute and post acute facility encompassing two locations in the northern San Mateo County area.