Connex Support Lead Engineer

American Unit, Inc; Houston (TX); On-site; USD 83,000 - 138,000; Full time

Job summary

A leading tech company in Houston is seeking a Mid-Senior level engineer to lead a team focused on Connex applications on HPE NonStop systems. Responsibilities include mentoring support engineers, ensuring quality customer service, and resolving complex issues. Ideal candidates will have extensive experience with Connex technologies and strong analytical skills. This is a contract position offering opportunities for operational improvement.

Qualifications

• Extensive hands-on experience with Connex switch and transaction processing.
• Expertise in TAL, COBOL, S-COBOL, TACL languages.
• Experience with Tandem utilities like FUP, Enscribe, and SQL.

Responsibilities

• Lead and mentor a team of support engineers focused on Connex applications.
• Ensure high-quality customer service and operational efficiency.
• Act as the first point of escalation for complex customer issues.
• Coordinate with cross-functional teams to resolve issues.
• Implement preventive measures for recurring incidents.
• Maintain and update operational documentation.
• Demonstrate strong analytical, problem-solving, teamwork, and decision-making skills.

Skills

Connex switch expertise

TAL programming

COBOL programming

S-COBOL programming

TACL programming

Tandem utilities (FUP, Enscribe, etc.)

Analytical skills

Problem-solving skills

Team collaboration

Enform

Bind/XLD

SQL

DDL

INSPECT

Netbatch

Spooler

Peruse

Pathway Concepts

Connex PI/TH/CH

Job description

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Requirements:

• Extensive hands-on experience with Connex switch, transaction processing & their associated component
• Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts
• Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis

JD:

• Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
• Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
• Act as the first point of escalation for complex or high-priority customer issues.
• Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
• Drive root cause analysis and implement preventive measures for recurring incidents.
• Maintain and update operational documentation, runbooks, and support procedures.
• Strong analytical, problem-solving, team collaboration and decision-making skills.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development, Quality Assurance, and Supply Chain