Connex Support Lead: NonStop/Tandem Engineering Lead

American Unit, Inc; Houston (TX); On-site; USD 83,000 - 138,000; Full time

Job summary

A leading tech company in Houston is seeking a Mid-Senior level engineer to lead a team focused on Connex applications on HPE NonStop systems. Responsibilities include mentoring support engineers, ensuring quality customer service, and resolving complex issues. Ideal candidates will have extensive experience with Connex technologies and strong analytical skills. This is a contract position offering opportunities for operational improvement.

Qualifications

• Extensive hands-on experience with Connex switch and transaction processing.
• Expertise in TAL, COBOL, S-COBOL, TACL languages.
• Experience with Tandem utilities like FUP, Enscribe, and SQL.

Responsibilities

• Lead and mentor a team of support engineers focused on Connex applications.
• Ensure high-quality customer service and operational efficiency.
• Act as the first point of escalation for complex customer issues.
• Coordinate with cross-functional teams to resolve issues.
• Implement preventive measures for recurring incidents.
• Maintain and update operational documentation.

Skills

Connex switch expertise

TAL programming

COBOL programming

S-COBOL programming

TACL programming

Tandem utilities (FUP, Enscribe, etc.)

Analytical skills

Problem-solving skills

Team collaboration

Job description

A leading tech company in Houston is seeking a Mid-Senior level engineer to lead a team focused on Connex applications on HPE NonStop systems. Responsibilities include mentoring support engineers, ensuring quality customer service, and resolving complex issues. Ideal candidates will have extensive experience with Connex technologies and strong analytical skills. This is a contract position offering opportunities for operational improvement.