Connectivity Specialist

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Thompson Tractor Company, Inc. is seeking a Connectivity Specialist to install and service Product Link hardware on CAT and customer machines in the field. You will work with the Customer Solutions team to plan and execute connectivity projects and troubleshooting.

You must diagnose hardware and software issues, coordinate with sales and service teams, and provide hands-on support to TTCo technicians. Occasional travel and training are required.

Qualifications

• High School diploma or equivalent is required.
• Strong mechanical aptitude and ability to work with Thompson Tractor operating system.
• Experience using Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Good computer skills and basic typing.
• Customer service mindset and teamwork.

Responsibilities

• Install Product Link hardware on CAT & competitive equipment for tracking & monitoring.
• Diagnose and repair Product Link systems to maintain reporting status and data transfer.
• Collaborate with Earthmoving Sales, Service, & Product Support on subscriptions and hardware needs.
• Provide technical support on Product Link hardware for TTCo technicians.
• Serve as hardware/software specialist for CAT Connectivity Projects and related tasks.
• Order, collect, and account for rolling inventory for installations and repairs.
• Familiar with CAT Applications: VIMSpc, Electronic Technician, Equipment Data, SIS2.0, Digital Service Portal, VisionLink Apps.
• Open, populate and close service calls in AX and apply service letters and warranties to calls.
• Attend virtual and field training on Product Link systems and integrations.
• Communicate effectively with internal teams and CAT on hardware concerns.

Skills

Verbal Communication

Written Communication

Technical

Leadership

Self Motivated

Microsoft Office

Computer

Mechanical

Customer Service

Education

High School or Equivalent

Tools

CAT Connectivity Systems

VIMSpc

Equipment Data

SIS2.0

Digital Service Portal

VisionLink Apps

Job description

Description

The Connectivity Specialist is a Product Link hardware/software field specialist.This position will focus on developing and implementing plans to maintain, repair and install Product Link hardware on TTCo and customer-owned machines in the field. This position will work closely with members of the Customer Solutions team to strategize, schedule, and connect equipment as a part of our doubling services initiative. This position will also interact with various TTCo, CAT, and customers daily to resolve issues related to Product Link connectivity. The Connectivity Specialist will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. This position can be based out of any Earthmoving branch in Thompson Tractor territory.

• Install Product Link hardware on CAT & competitive equipment for tracking & monitoring
• Ability to diagnose and repair various Product Link systems to maintain reporting status & data transfer
• Work closely with Earthmoving Sales, Service, & Product Support teams on advanced subscriptions and hardware requirements and implement formulated plans
• Provide technical support on Product Link hardware for TTCo technicians
• Hardware/software specialist for various CAT Connectivity Projects: Targeted Connectivity, Convergence Program, Total Connected Assets, and others as they populate
• Order, collect, and account for rolling inventory to efficiently perform Product Link hardware installations and repairs
• Working knowledge of CAT Applications: VIMSpc, Electronic Technician, Equipment Data, SIS2.0, Digital Service Portal, and the VisionLink Apps
• Open, populate and close service calls in AX, understand how to apply service letters and warranties to the service calls
• Attend virtual training and field training on all of the various Product Link systems and their integrations and interactions with EM machines.
• Effectively communicate with internal personnel and CAT regarding Product Link hardware concerns or questions

Work is normally performed on location at customer sites or on location of customer job sites.Exposure to physical risk and all-weather conditions are associated with this position.Standing on hard surfaces for extended periods of time is often required.Some overnight travel is required.

Qualifications

Behaviors

• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Enthusiastic - Shows intense and eager enjoyment and interest
• Team Player - Works well as a member of a group

Education

High School or Equivalent (required)

Experience

Candidates for this position should possess strong mechanical aptitude, knowledge of Thompson Tractor operating system, and have good communication skills. Experience using personal computers including Microsoft Word, Excel, and PowerPoint and basic typing skills are required for this position. (required)

Skills

• Verbal Communication (required)
• Written Communication (required)
• Technical (required)
• Leadership (required)
• Self Motivated (required)
• Microsoft Office (required)
• Computer (required)
• Mechanical (required)
• Customer Service (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.