Connectivity Operations Lead - Metrics & Strategy

Quest Diagnostics Incorporated; Schaumburg (IL); Hybrid; USD 95,000 - 100,000; Full time

Benefits offered by this job

Day 1 Medical, health/dental/vision

401(k) with company match

Annual incentive plans

Vacation and Health/Flex Time

Education assistance

Job summary

Quest Diagnostics is seeking a Customer Connectivity Team Lead to drive metrics, reporting, and strategic coordination of day-to-day activities across Connectivity Operations. This hybrid role (3 days in office, 2 days WFH) can be based in Schaumburg IL or other specified locations.

Annual pay range is $95,000–$100,000 with potential annual bonus and comprehensive benefits. The role emphasizes data-driven leadership, cross-team collaboration, and proactive capacity planning, supported by

Qualifications

• 5+ years in project/operational management or PMO roles in healthcare or IT operations.
• Strong data tracking, metrics development, and executive reporting experience.
• Ability to partner with functional managers and senior leadership.
• Excellent written and verbal communication with ability to summarize data.

Responsibilities

• Metrics & Reporting: Develop, track, and manage KPIs and operational metrics for Connectivity Ops; create dashboards and reporting packages for leadership.
• Strategic Coordination: Oversee day-to-day activities ensuring alignment with priorities, SLAs, and NOVA project dependencies.
• Leadership Support: Partner with managers to absorb project tracking and routine coordination tasks.
• Capacity Planning: Lead reviews to identify resource constraints and balance workloads.
• Process Improvement: Identify bottlenecks and recommend workflow improvements to boost efficiency.
• Communication Hub: Act as central liaison across Connectivity Ops for priorities and deliverables.

Skills

Data tracking

Executive reporting

Stakeholder collaboration

Communication skills

Education

Bachelor's Degree or equivalent experience

Tools

Tableau

Power BI

Smartsheet

Excel

Job description

Quest Diagnostics is seeking a Customer Connectivity Team Lead to drive metrics, reporting, and strategic coordination of day-to-day activities across Connectivity Operations. This hybrid role (3 days in office, 2 days WFH) can be based in Schaumburg IL or other specified locations.

Annual pay range is $95,000–$100,000 with potential annual bonus and comprehensive benefits. The role emphasizes data-driven leadership, cross-team collaboration, and proactive capacity planning, supported by