Connectivity Operations Lead: Metrics & Coordination

Quest Diagnostics; Schaumburg (IL); Hybrid; USD 95,000 - 100,000; Full time

Benefits offered by this job

Day 1 Medical

Blueprint for Wellness health program

401(k) with company match

Employee stock purchase plan

Flexible Spending Accounts

Annual incentive plans

Job summary

Quest Diagnostics is seeking a Customer Connectivity Team Lead to drive metrics, reporting, and strategic coordination of Connectivity Operations. You will partner with managers to offload admin tasks, enabling leadership to focus on resource engagement and strategic initiatives.

The role is hybrid (3 days in office, 2 days WFH) with locations including Schaumburg, Secaucus, Lenexa, Dallas, and Tampa. Salary range is $95,000–$100,000 per year plus annual bonus potential.

Qualifications

• 5+ years of experience in project management, operational management, or PMO roles.
• Strong expertise in data tracking, metrics development, and executive reporting.
• Proven ability to partner effectively with functional managers and senior leadership.
• Excellent written and verbal communication skills with a focus on synthesizing complex operational data into actionable insights.

Responsibilities

• Metrics & Reporting: Develop, track, and manage KPIs and operational metrics; create dashboards and reports for leadership visibility.
• Strategic Coordination: Oversee day-to-day activities aligning with business priorities and SLAs.
• Leadership Support: Partner with managers to absorb project tracking and status updates.
• Capacity Planning: Facilitate regular reviews to identify constraints and balance workloads.
• Process Improvement: Identify bottlenecks and recommend workflow improvements.

Skills

Data tracking

Metrics dev

Executive reporting

Stakeholder partnering

Communication

Education

Bachelor’s Degree or equivalent

MLS/MT with ASCP preferred

Tools

Tableau

Power BI

Smartsheet

Advanced Excel

MS Office Suite

Job description

Quest Diagnostics is seeking a Customer Connectivity Team Lead to drive metrics, reporting, and strategic coordination of Connectivity Operations. You will partner with managers to offload admin tasks, enabling leadership to focus on resource engagement and strategic initiatives.

The role is hybrid (3 days in office, 2 days WFH) with locations including Schaumburg, Secaucus, Lenexa, Dallas, and Tampa. Salary range is $95,000–$100,000 per year plus annual bonus potential.