Connected Vehicle Experience Analyst

General Motors Company; Warren (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

General Motors Company seeks a Customer Experience Analyst for OnStar Vehicle Insights / Telemetry API to ensure reliable systems, APIs, data flows, and a high-quality customer experience across connected services.

You will collaborate with product, engineering, IT development, operations, analytics, and business teams to monitor service health, investigate issues, validate behavior, and improve platform performance with limited supervision and across functions.

Qualifications

• 3 to 5 years in a technical, systems, analytics, platform operations, or connected services role.
• Strong SQL and relational database experience.
• Experience with APIs, microservices-based systems, and distributed application flows.
• Familiarity with telemetry, event-based data, operational monitoring, and service performance analysis.
• Experience with reporting and visualization tools such as Power BI or Tableau.

Responsibilities

• Design, develop, and refine operational KPIs and performance metrics for API health, telemetry flow, and platform performance.
• Build dashboards and analytical tools for visibility into system performance, data quality, and customer experience trends.
• Document end-to-end system workflows, backend integrations, API interactions, and telemetry ingestion patterns.
• Investigate issues using logs, telemetry, and queries to identify root cause and support resolution.
• Validate new features and data integrity through technical validation and runbooks.

Skills

SQL queries

APIs

Telemetry data

Data visualization

Data analysis

Communication

Education

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Data Engineering, Information Systems, or related field

Tools

Power BI

Tableau

Azure

Databricks

Job description

General Motors Company seeks a Customer Experience Analyst for OnStar Vehicle Insights / Telemetry API to ensure reliable systems, APIs, data flows, and a high-quality customer experience across connected services.

You will collaborate with product, engineering, IT development, operations, analytics, and business teams to monitor service health, investigate issues, validate behavior, and improve platform performance with limited supervision and across functions.