Automotive Connected Services Systems Engineer

Teleperformance; Warren (MI); In loco; USD 62.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Mental health resources

401(k) plan

Life insurance

Supplemental medical

HR and wellness programs

FSA plans

Retailer discounts

Descrizione del lavoro

Teleperformance is seeking a Connected Services Systems Engineer to ensure automotive in-vehicle services run smoothly and to deliver reliable end-to-end performance analysis. You’ll partner with product, IT, and operations to validate systems, perform root cause analyses, and develop SLOs.

Proficiency in SQL, Power BI/Tableau, and Databricks will be used to build insights. You will document workflows, collaborate on complex customer issues at Level 3, and apply problem-solving techniques to

Competenze

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical field.
• 3–5 years of experience in a technical or analytical role.
• Strong SQL proficiency with relational databases.
• Experience with Power BI, Tableau, and Azure Databricks or similar tools.
• Familiarity with APIs, Salesforce and data analytics platforms is preferred.

Mansioni

• Design, develop, and refine system performance metrics representing service delivery.
• Build and maintain reporting/analytics to measure system and customer experience.
• Understand and document system workflows and back-end interactions.
• Investigate end-to-end performance issues and perform technical analyses.
• Execute root cause analyses and develop improvement plans.
• Write SQL queries and use analytics tools to assess performance.
• Document system workflows, dependencies, and validation steps.
• Collaborate cross-functionally to resolve Level 3 customer issues.

Conoscenze

Verbal communication

Analytical ability

3–5 years experience

SQL proficiency

API experience

Attention to detail

Independent worker

Formazione

Bachelor’s degree in Computer Science/Engineering

Strumenti

Power BI

Tableau

Azure Databricks

Descrizione del lavoro

Teleperformance is seeking a Connected Services Systems Engineer to ensure automotive in-vehicle services run smoothly and to deliver reliable end-to-end performance analysis. You’ll partner with product, IT, and operations to validate systems, perform root cause analyses, and develop SLOs.

Proficiency in SQL, Power BI/Tableau, and Databricks will be used to build insights. You will document workflows, collaborate on complex customer issues at Level 3, and apply problem-solving techniques to