Connected Support Manager

TRI COUNTY EQUIPMENT; Michigan; On-site; USD 65,000 - 85,000; Full time

Job summary

TRI COUNTY EQUIPMENT is seeking a leader for its Connected Support efforts in Michigan. The ideal candidate will develop business plans and execution strategies to enhance service efficiency. Responsibilities include managing employee development and recruiting within the department.

A strong background in Service or Parts operations with proven communication skills is required to engage effectively with team members and achieve business goals. Experience with financial principles regarding Parts and Service is a plus.

Qualifications

• Minimum 1 year managing Service or Parts Department operations.
• Minimum 3 years working in Service and Parts Department operations.
• Effective writing and speaking skills.

Responsibilities

• Develop and implement the organization’s Connected Support Business Plan.
• Implement execution plans for JDLink™ support and Proactive Machine Monitoring.
• Manage recruiting and employee development activities.

Skills

Service or Parts Department management

Effective communication

Financial analysis

Tools

Microsoft Office

Job description

THIS JOB IS LOCATED IN MICHIGAN> SOME SITES ARE SHOWING AS OHIO

Purpose

Leads the organization’s Connected Support efforts in alignment with the Aftermarket business goals to maximize service efficiency and profitability. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Develop and implement the organization’s Connected Support Business Plan
• Develop and implement execution plans for JDLink™ support, Expert Alert completion, and Proactive Machine Monitoring in alignment with aftermarket business goals
• Develop and execute Connected Support marketing plan and monitors to ensure achievement of established goals
• Develop and implement Connected Support employee compensation plans
• Manage recruiting, staffing and employee development activities for employees reporting to this position
• Maintain a clean work area and performs work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• ? Maintain knowledge of John Deere and competitive products

Experience, Education, Skills, and Knowledge

• 1+ years experience managing Service or Parts Department operations
• 3+ years experience working in Service and Parts Department operations
• Experience using standard desktop load applications such as Microsoft Office and internet applications
• Experience writing and speaking effectively to individuals and groups
• Experience analyzing and interpreting internal reports
• Demonstrated understanding of financial principles relative to Parts and Service Department operations