Aftermarket Manager - Loxahatchee, FL

VetJobs; Loxahatchee Groves (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

VetJobs in the United States seeks a strategic Service and Parts Director to manage and optimize the department, directing labor, parts sales, and expense controls. You will grow service labor and parts revenue, attract and develop staff, and ensure exceptional customer satisfaction across locations in your region.

You will collaborate with Corporate and regional teams, drive marketing plans, monitor performance, and deliver strong financial results while maintaining the company’s core values

Qualifications

• 5+ years of experience in Service and Parts department operations.
• Strong communication skills with customers and direct reports.
• Ability to lead teams and hold people accountable.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.
• High School Diploma or equivalent experience.

Responsibilities

• Creates annual Service and Parts department goals and budget.
• Works with Corporate Managers and Marketing to develop an aftermarket sales and marketing plan.
• Leads the execution of aftermarket marketing plan and sales tactics.
• Develops, communicates, enforces, and monitors service and parts processes.
• Identifies and drives continuous service and parts process improvements.
• Identifies new opportunities and develops actionable plans to grow service and parts sales.
• Improves operational effectiveness of facilities, mobile vehicles, and other assets.
• Prepares and analyzes Service department reports to drive improvement.
• Manages recruiting, staffing, and employee development for Service Advisors and Techs.
• Resolves work order issues and customer complaints.
• Pursues company-sponsored training to develop knowledge and skills.
• Maintains professional relationships with peers and management, upholding core values.
• Delivers high level customer experience and works extended hours when needed.

Skills

Communication skills

Team leadership

Analytical skills

Customer service

Written and verbal communication

Education

High School/GED

Tools

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Purpose

Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Creates annual Service and Parts department goals and budget, in alignment with the organizations financial and operational goals for the locations within their region
• Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
• Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
• Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
• Identify and drive continuous service and parts process improvements
• Identify new opportunities and develop actionable plans grow service and parts sales
• Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
• Prepares and analyzes Service department reports; uses data to help drive improvement and growth
• Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
• Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
• Proactively seek and participate in available companysponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that companys reputation and image in the community is consistent with company Core Values
• Responsible for delivering high level customer experience
• Work extended hours and weekends as necessary

Auto req ID

483324BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Experience, Education, Skills and Knowledge:

• 5+ years of experience in Service and Parts department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet based functions
• Strong communication skills with customers and direct reports
• Ability to write and speak effectively to individuals and groups
• Ability to lead teams and hold people accountable
• Familiar with John Deere and competitive products
• Strong understanding of financial principles relative to Service and Parts department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• High School Diploma or equivalent experience

Success Profile

Within your region:

• Labor performance of the service locations is 85% or greater
• Service and Parts profitability meets or exceeds the established goals for your region
• Achieves 100% or greater Absorption factor
• Customer experience net promoter score of 80% or greater

City

Loxahatchee

State

Florida

Job Category

Management

Job Code

Agriculture Agriculture

Affiliate Sponsor

John Deere