Connected Care Specialist

ADP, Inc.; Las Cruces (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP, Inc. in Las Cruces, NM is seeking a Connected Care Specialist to perform outbound outreach to eligible benefit recipients after physician approval for Medicare-supported care programs.

You will explain programs clearly, answer questions, obtain enrollment consent, and complete enrollment as well as related electronic documentation. Maintain dialer login, manage follow-up activity, and strive to meet enrollment quotas with professionalism and accuracy.

Responsibilities

• Conduct outbound outreach to eligible benefit recipients after physician approval.
• Explain Medicare-supported care programs clearly and enroll recipients.
• Complete enrollment and related electronic documentation accurately.
• Maintain scheduled dialer login and manage outreach and follow-up activity.
• Meet enrollment quotas and adhere to confidentiality and quality standards.

Job description

Connected Care Specialist

Full Time Las Cruces, NM, US

The Connected Care Specialist contacts eligible benefit recipients after their physician has approved outreach regarding available Medicare-supported care programs. The specialist explains the applicable program in a clear, accurate, and recipient-centered manner, answers questions, obtains required enrollment consent, and completes the enrollment and related electronic documentation.

Success in this role requires consistent outbound calling productivity and quality. The role is primarily outbound, but specialists are also expected to receive inbound callbacks and provide light call rerouting or transfers as needed. Specialists are expected to maintain scheduled dialer login and productive time, manage assigned outreach and follow-up activity, and meet individual enrollment quotas established through historical analysis of contact and enrollment success rates.

Performance is also evaluated on professionalism, communication and soft skills, documentation accuracy, adherence to approved enrollment processes, confidentiality requirements, and applicable quality standards.