On-Site Medicare Enrollment Specialist

Socket.dev; Las Cruces (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

Electronic Caregiver, Inc. is seeking Connected Care Specialists for an on-site role in a fast-paced environment. You will conduct outbound calls to eligible benefit recipients after physician approval, explain Medicare-supported care programs, obtain enrollment consent, and complete electronic documentation.

The role emphasizes meeting enrollment quotas, maintaining dialer login, and delivering professional, recipient-focused service while adhering to HIPAA and privacy standards.

Qualifications

• High School Diploma or GED required.
• Customer service, call center, healthcare, or enrollment experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal skills.
• Basic computer skills and working knowledge of Microsoft Office and Outlook.
• Ability to learn and navigate dialer, CRM, and electronic documentation systems.
• Strong attention to detail and accuracy.
• Ability to handle questions, concerns, and objections professionally.
• Ability to work independently while meeting individual and team goals.
• Comfortable working in a fast-paced, goal-oriented environment.
• Ability to maintain regular on-site attendance and work assigned hours or shifts.

Responsibilities

• Make outbound calls to eligible benefit recipients following established outreach and enrollment procedures.
• Clearly explain applicable Medicare-supported care programs, including program purpose, expectations, and next steps.
• Answer questions, address concerns, and obtain required enrollment consent.
• Complete enrollment activities and electronic documentation accurately.
• Meet individual enrollment and productivity goals established by the department.
• Maintain required dialer login, productive time, call activity, and schedule adherence.
• Manage assigned outreach queues, call dispositions, and follow-up activities.
• Receive inbound callbacks and provide basic call transfers or rerouting as needed.
• Provide professional, respectful, and recipient-focused customer service.
• Use active listening, empathy, and rapport-building skills during every interaction.
• Follow approved enrollment messaging, processes, quality standards, and coaching requirements.
• Accurately document calls, recipient communications, consent, enrollment outcomes, and follow-up activities.
• Protect confidential information and follow HIPAA, privacy, security, and company requirements.
• Work with providers, clinical staff, supervisors, and internal teams to resolve questions or enrollment barriers.
• Attend required training, coaching sessions, department meetings, and company meetings.
• Perform other related duties as assigned.

Skills

Customer Service

Communication & Active Listening

Rapport Building

Professionalism

Productivity & Time Management

Goal Accountability

Problem Solving

Attention to Detail

Quality & Compliance

Confidentiality

CRM/Dialer Systems

Microsoft Office

Education

High School Diploma or GED

Tools

CRM/Dialer Systems

Microsoft Office

Job description

Electronic Caregiver, Inc. is seeking Connected Care Specialists for an on-site role in a fast-paced environment. You will conduct outbound calls to eligible benefit recipients after physician approval, explain Medicare-supported care programs, obtain enrollment consent, and complete electronic documentation.

The role emphasizes meeting enrollment quotas, maintaining dialer login, and delivering professional, recipient-focused service while adhering to HIPAA and privacy standards.