Connected Care Specialist

Electronic Caregiver; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Electronic Caregiver in Las Cruces, NM is seeking a Connected Care Specialist responsible for outbound outreach to Medicare beneficiaries. You will explain available programs clearly, answer questions, obtain enrollment consent, and complete enrollment and related electronic documentation.

The role emphasizes outbound calling with some inbound callbacks, meeting enrollment quotas, maintaining dialer login, managing outreach and follow-up, and adhering to confidentiality and quality standards.

Qualifications

• Outbound calling productivity and efficiency.
• Professional communication and recipient-centered service.
• Accurate documentation and adherence to enrollment processes.

Responsibilities

• Explain Medicare-supported care programs to eligible beneficiaries.
• Obtain enrollment consent and complete enrollment and electronic documentation.
• Handle outbound calls and inbound callbacks, meeting enrollment quotas.
• Maintain scheduled dialer login and manage outreach and follow-up activity.
• Uphold confidentiality, quality standards, and approved enrollment procedures.

Skills

Outbound calling

Communication

Documentation accuracy

Confidentiality

Enrollment processes

Quality standards

Job description

The Connected Care Specialist contacts eligible benefit recipients after their physician has approved outreach regarding available Medicare-supported care programs. The specialist explains the applicable program in a clear, accurate, and recipient-centered manner, answers questions, obtains required enrollment consent, and completes the enrollment and related electronic documentation.

Success in this role requires consistent outbound calling productivity and quality. The role is primarily outbound, but specialists are also expected to receive inbound callbacks and provide light call rerouting or transfers as needed. Specialists are expected to maintain scheduled dialer login and productive time, manage assigned outreach and follow-up activity, and meet individual enrollment quotas established through historical analysis of contact and enrollment success rates.

Performance is also evaluated on professionalism, communication and soft skills, documentation accuracy, adherence to approved enrollment processes, confidentiality requirements, and applicable quality standards.