Remote - Enrollment Specialist

CareHarmony; Tennessee; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare technology start-up is seeking an Enrollment Specialist to telephonically educate and enroll patients in a Medicare care coordination program. This fully remote role offers career growth and an hourly wage with incentive compensation. Candidates should possess strong people skills, adaptability in sales, and a focus on patient engagement. An associate degree or higher is required. Join us in our mission to enhance healthcare for chronically ill patients.

Benefits

Fully remote position

Career growth opportunities

Control over earning potential with hourly pay and incentives

Qualifications

• Strong people skills are required.
• Proven adaptability in a high-volume sales space.
• Ability to meet deadlines and metrics.
• Excellent communicator with a personable manner.
• Proven team dynamic and leadership abilities.
• Ability to express empathy with a patient-focused mindset.
• High-quality data entry skills and multi-tasking ability.
• Comfortable working within different software platforms.
• Availability during business hours (8 am - 5:30 pm CST).

Responsibilities

• Educate and enroll patients in a Medicare-sponsored care coordination program.
• Establish rapport with potential patients based on demographics and health concerns.
• Make outbound calls to discuss program advantages.

Skills

Strong people skills

Adaptability in high-volume sales

High call volume delivery

Excellent communication

Teamwork and leadership skills

Empathy with patients

High-quality data entry skills

Creative education delivery

Comfortable with Microsoft Office

Education

Associate degree or higher

Tools

Microsoft Office (Outlook, Excel, Word)

Skype

Job description

CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.

We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.

An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).

What's in it for you?

• Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!
• Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!
• Control your earning potential - This role is paid hourly plus eligibility for incentive compensation, meaning that you control your own destiny with your hard work

You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.

You will be responsible for establishing rapport with potential patients and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.

Requirements

• Strong people skills are required
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
• Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
• Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
• Proven ability be able to work within a team dynamic and be a leader
• Articulate a warm and professional etiquette when speaking on the phone to patients
• Possess high-quality data entry skills with the ability to multi-task
• Natural ability to express empathy with a patient-focused mindset and engagement
• Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
• Availability during business hours (8 am - 5:30 pm - CST.)
• Associate degree or higher
• US-Based

Physical Requirements

• This position is sedentary and will require sitting for long periods of time
• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations