Care Specialist

Health eCareers; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Health eCareers is seeking a dedicated Care Specialist to provide quality care and support to high-complexity patients. This role involves conducting outreach, enrolling patients, and coordinating care in home and community settings. The ideal candidate will possess strong critical thinking and interpersonal skills, with a passion for making a positive impact in healthcare.

Qualifications

• Ability to work independently in unstructured environments.
• Familiarity with motivational interviewing and trauma-informed care.

Responsibilities

• Conduct outreach via phone and in-person to enroll patients.
• Coordinate care and facilitate provider visits.
• Document encounters accurately and prepare reports.

Skills

Critical thinking

Interpersonal skills

Adaptability

Organizational skills

Job description

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Care Specialist

Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess skills like critical thinking, resilience, and thrive in unstructured environments, consider joining our team as a Care Specialist.

As a Care Specialist, you will play a crucial role in our organization, working in a dynamic and ever-changing field. Your responsibilities will extend beyond the ordinary, requiring tenacity, resilience, and perseverance in challenging situations.

Your role requires you to be a self-starter, understanding prioritization and the 'why' behind our actions. You will engage with individuals from diverse backgrounds, often with complex needs, so the ability to work effectively with difficult people and a willingness to help is essential. We value asking 'how' and understanding 'why'.

Community awareness and cultural sensitivity are vital for providing inclusive care. Organizational skills, responsiveness, and flexibility are key as you navigate healthcare's evolving landscape.

Your self-motivation and adaptability, serving as a change agent when needed, are highly valued. An outcome-oriented approach and willingness to learn and adapt to new challenges are important.

Constructive criticism is seen as an opportunity for growth. Self-awareness and independent problem-solving skills are essential. Your passion for people drives your commitment to delivering high-quality care.

If you possess these qualities and are ready for a role demanding dedication, adaptability, and a deep desire to make a positive impact, explore becoming a Care Specialist with us. Join us in providing exceptional care and support to those in need.

Who Is Upward Health

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care, addressing physical, behavioral, and social health needs where and when patients need help. Our team, from providers and nurses to HR and tech staff, is driven by a desire to improve patients' lives. We treat a wide range of needs, from blood sugar management to mental health and social support, recognizing health as holistic. 98% of patients report being fully satisfied with Upward Health.

What You Will Do

The Care Specialist primarily works in patients' homes and communities (90%) and virtually (10%) to deliver chronic care management to high-complexity patients. Responsibilities include informing patients about services, enrolling them, conducting outreach via phone or in person, and supporting virtual visits to promote timely, accessible, and coordinated care to improve health outcomes and reduce costs.

Key Responsibilities

• Conduct outreach via phone, in-person, mailings, including cold calling and door knocks.
• Enroll patients and gather key data during enrollment through ongoing interactions.
• Meet patients at home or in the community for needs assessment and health goal setting.
• Coordinate care, facilitate provider visits, and ensure follow-ups.
• Support patients in meeting healthcare goals related to quality measures.
• Work with interdisciplinary teams to meet organizational goals.
• Record vital signs and health information in EMR.
• Analyze patient data to identify needs and treatment goals.
• Assess physical conditions and support diagnosis and referrals.
• Explain medical information to patients to educate them.
• Maintain communication with primary care providers and support transitions of care.
• Build rapport using motivational interviewing techniques.
• Conduct extended in-person appointments and follow-up visits.
• Document encounters accurately and prepare reports as needed.
• Participate in team meetings, daily huddles, and clinical rounds.
• Perform other duties as required.

Knowledge, Skills & Abilities

• Strong critical thinking skills for assessing needs and setting treatment goals.
• Ability to work independently in unstructured environments.
• Interpersonal skills to build trust and influence others.
• Familiarity with motivational interviewing, trauma-informed care, and care coordination.