Knowledge Base Migration Specialist

Crescent Solutions; Juno Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a Knowledge Base Migration Specialist to facilitate the migration of their knowledge base to Confluence Cloud. This role demands deep technical expertise in Confluence to ensure seamless transition of content and functionality. Responsibilities include executing migration tasks, converting platform elements to cloud-compatible solutions, and optimizing page layouts for user experience. Ideal candidates will possess strong Confluence and design skills, along with excellent organizational and communication abilities.

Qualifications

• Extensive experience with Confluence Server and Cloud.
• Proficiency in Confluence macros for both versions.
• Strong understanding of Confluence capabilities and limitations.
• Solid understanding of HTML and CSS for custom page formatting.
• Demonstrated ability to create and manage page templates.
• Ability to create visually compelling and intuitive pages.

Responsibilities

• Execute migration tasks ensuring content integrity.
• Convert platform-specific elements to cloud-compatible solutions.
• Build and refine page templates maximizing usability.
• Optimize page layouts and navigation structures.
• Test migrations before production deployment.
• Document processes for ongoing maintenance.

Skills

Experience with Confluence Server and Cloud

Proficiency in Confluence macros

Understanding of HTML and CSS

Problem-solving skills

Organizational skills

Strong communication skills

Detail-oriented

Job description

We're seeking a Knowledge Base Migration Specialist to support the hands-on migration of our knowledge base from its current platform to Confluence Cloud. This is a tactical, execution-focused role requiring deep technical expertise in Confluence to ensure content and functionality transition smoothly. You will work directly with the Change and Knowledge Management Lead, who is driving the overall migration strategy, effort, and design, and collaborate closely with other team members throughout the migration process.

Key Responsibilities

• Execute migration tasks from current platform to Confluence Cloud, ensuring content integrity and functionality
• Convert platform-specific elements (macros, custom HTML, widgets) to cloud-compatible solutions
• Build and refine page templates that maximize usability, visual appeal, and brand consistency
• Optimize page layouts and navigation structures for improved user experience
• Apply proficient understanding of taxonomy, labels, and information architecture to improve user experience
• Leverage Rovo to improve user access to information
• Test migrations and configurations before production deployment
• Implement out-of-the-box features in Confluence Cloud to replace or enhance current functionality
• Apply design best practices to create compelling, user-friendly pages
• Collaborate with other team members to coordinate tasks, share progress, and ensure successful migration completion
• Document processes, configurations, and template standards for ongoing maintenance

Required Skills and Experience

• Extensive experience with Confluence Server and Cloud
• Proficiency in Confluence macros (both versions)
• Strong understanding of Confluence capabilities and limitations
• Solid understanding of HTML and CSS for custom page formatting and design
• Demonstrated ability to create and manage page templates for consistent branding and layout
• Strong eye for design and user experience, with ability to create visually compelling and intuitive pages
• Problem-solving skills to address migration challenges and find creative cloud-based solutions
• Excellent organizational skills with ability to manage multiple tasks and priorities effectively
• Strong written and verbal communication skills
• Collaborative team player who contributes ideas to develop strong solutions while integrating feedback and perspectives from others
• Detail-oriented with commitment to quality and accuracy

Preferred Qualifications

• Familiarity with Confluence migration tools and processes
• Experience with out-of-the-box vs. apps, plugins, or add-ins to extend Confluence functionality
• Knowledge of accessibility standards and responsive design principles