Confirmations Representative Call Center - Work From Home (San Marcos, CA area)

HV Global Group Inc; San Marcos (TX); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (Medical/Dental/Vision

Travel discounts

401(k) opportunities

Tuition reimbursement

Counseling & family support

Growth and development opportunities

Job summary

Marriott Vacations Worldwide is seeking a Confirmations Representative to support owners and guests with experiences and events, ensuring memorable vacation memories and high guest satisfaction. The role emphasizes care, inclusivity, and adherence to company standards in a dynamic hospitality environment.

The position offers varied shifts, potential weekend work, and opportunities for growth, with benefits including health coverage, travel discounts, and professional counseling support.

Qualifications

• Must be available for various shifts, including holidays and weekends.
• Ability to navigate multiple computer systems while reading, writing, and comprehending.
• Background and drug screening may be required per company policy.

Responsibilities

• Interact with potential owners to reserve dates for preview package sales/tours and answer questions.
• Explain requirements for attending a sales presentation and verify eligibility.
• Encourage guests to schedule tours or purchases.
• Answer questions about property facilities and services.
• Maintain professional interactions with guests and colleagues and uphold company standards.
• Support team goals and ensure confidentiality of proprietary information.

Job description

Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

Duties and Responsibilities

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.
• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Answer guest questions about property facilities/services.
• Guest Experience and Company Standards – Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

#ihvocc Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work.

Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.

While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members