Configuration Technician II: Imaging, Deploy & Support

IT1; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

IT1 is seeking a Configuration Technician II to join our team in Utah. You will set up, configure, and deploy client assets, diagnose issues, and ensure quality across projects. You will interact with customers and internal teams, train peers, and follow project instructions to deliver reliable hardware and software solutions.

The role involves imaging devices, installing software, bench testing, troubleshooting, and occasional travel. Strong communication and hardware knowledge are essential.

Qualifications

• 3-5 years of related experience.
• Excellent written and verbal communication skills.
• Working knowledge of Windows and Mac operating systems.
• Working knowledge of common desktop applications.
• Strong knowledge of desktop and laptop computer hardware.
• Ability to work full time and travel occasionally.
• Be able to lift up to 50 lbs and have dependable transportation.
• Ability to multi-task and follow project instructions.

Responsibilities

• Set up and configure computers and peripherals based on the scope of work.
• Diagnose issues with malfunctioning PCs, Macs, laptops, printers or other devices.
• Perform quality control on assigned projects.
• Follow project instructions; work with team to deliver outcomes.
• Respond to orders and customer emails to troubleshoot problems.
• Act as a subject matter expert in day-to-day operations.
• Train team members on processes, tools and technology.
• Imaging laptops and desktops; hardware and software installations and configurations.
• Troubleshoot desktop and laptop hardware/software issues.
• Bench test refurbished devices; perform desktop/laptop/server repairs.
• Document work and assist with small office installs.

Skills

Communication

Multi-tasking

Team training

Education

A+ certification

Tools

Windows OS

Mac OS

Desktop hardware

Job description

IT1 is seeking a Configuration Technician II to join our team in Utah. You will set up, configure, and deploy client assets, diagnose issues, and ensure quality across projects. You will interact with customers and internal teams, train peers, and follow project instructions to deliver reliable hardware and software solutions.

The role involves imaging devices, installing software, bench testing, troubleshooting, and occasional travel. Strong communication and hardware knowledge are essential.