Configuration Technician II

IT1; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

IT1 is seeking a Configuration Technician II to join our team in Utah. You will set up, configure, and deploy client assets, diagnose issues, and ensure quality across projects. You will interact with customers and internal teams, train peers, and follow project instructions to deliver reliable hardware and software solutions.

The role involves imaging devices, installing software, bench testing, troubleshooting, and occasional travel. Strong communication and hardware knowledge are essential.

Qualifications

• 3-5 years of related experience.
• Excellent written and verbal communication skills.
• Working knowledge of Windows and Mac operating systems.
• Working knowledge of common desktop applications.
• Strong knowledge of desktop and laptop computer hardware.
• Ability to work full time and travel occasionally.
• Be able to lift up to 50 lbs and have dependable transportation.
• Ability to multi-task and follow project instructions.

Responsibilities

• Set up and configure computers and peripherals based on the scope of work.
• Diagnose issues with malfunctioning PCs, Macs, laptops, printers or other devices.
• Perform quality control on assigned projects.
• Follow project instructions; work with team to deliver outcomes.
• Respond to orders and customer emails to troubleshoot problems.
• Act as a subject matter expert in day-to-day operations.
• Train team members on processes, tools and technology.
• Imaging laptops and desktops; hardware and software installations and configurations.
• Troubleshoot desktop and laptop hardware/software issues.
• Bench test refurbished devices; perform desktop/laptop/server repairs.
• Document work and assist with small office installs.

Skills

Communication

Multi-tasking

Team training

Education

A+ certification

Tools

Windows OS

Mac OS

Desktop hardware

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Configuration Technician II to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Configuration Technician IIis responsible forboth internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, in setting up, configuring, and deploying Client assets.

• Set up and configure computers andperipheralbased on the scope of work.

• To accurately diagnose, the problem with a malfunctioning PC, Mac, laptop,printeror other peripheral.

• Perform quality control on the project assigned.

• Every project is different –technician isexpected to follow instructions per project.

• Respond toorderrequestsand customer emailstoassistin troubleshooting any problems that arise

• Act as asubject matter expert in day-to-day operations

• Ability to train team members on process, tools, and technology

Essential Functions:

• Imaging laptops and desktops

• Hardware and software installations and configurations

• Troubleshooting desktop and laptop hardware and software issues

• Bench testing refurbished devices such as PC, Monitors, switches, phones etc.

• Desktop and Laptop repair

• Server hardware configuration

• Small office installs

• Documentation

Job Qualification Requirements:

• 3-5years of related experience

• Excellent communication written and verbal skills

• A+ or comparable experience

• Working knowledge of Windows and Mac operating systems

• Working knowledge of common desktop applications

• Strong knowledge of desktop and laptop computer hardware

• Ability to work full time

• Occasional travel

• Be able to lift 50lbs

• Dependable transportation

• Ability to multi-task

Physical Demands:

• Lifting or carrying up to 50 lbs.

• Lift 50 lbs. +

• Standing forlong periodsof time

• Time spent in low postures (crouching, stooping, kneeling, bending)

• Climbing (ramps, stairs, or ladders)

• Sit at a computer for 8 hours per day

• Keyboarding for 8 hours per day

• Reaching Overhead

• Near Vision (working with small objects or reading small print)

• Speaking (communicating information to clients / coworkers)

Duration:
This position is a benefits eligible, temporary role that has a 12 month duration.

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match