Configuration Specialist

LMK Recruiting Solutions; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career development

Team-building events

Job summary

LMK Recruiting is partnering with a client to hire a Configuration Specialist of Cellular Devices. The role involves assisting customers with mobile devices, laptops, and tablets across various channels—phone, email, and chat.

You will stay current with product features and contribute to knowledge bases to empower users. Ideal applicants have a Bachelor’s in IT/CS or related fields and at least 2 years in technical support, with strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• At least 2 years of experience in technical support or similar role.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Understanding of technical support best practices.
• Ability to manage multiple tasks efficiently.
• Ability to work 8AM-5PM at headquarters.

Responsibilities

• Be the tech guru for troubleshooting mobile devices (smartphones, tablets, laptops).
• Provide clear, friendly support through phone, email, and chat.
• Investigate and solve technical problems with diligence.
• Escalate complex issues when needed and ensure resolution.
• Master products to become the go-to tech encyclopedia for customers.
• Stay updated on product features and industry trends.
• Keep detailed records of interactions and solutions for knowledge base improvements.
• Develop easy-to-understand guides and FAQs for customer self-help.
• Collaborate with colleagues, sharing insights and strategies.
• Participate in regular training sessions to keep skills current.

Skills

Troubleshooting

Customer Support

Communication Skills

Tech Knowledge

Documentation

Team Collaboration

Learning Agility

Education

Bachelor's degree in IT/CS or related

Job description

LMK Recruiting is partnering with one of our clients looking for a Configuration Specialist of Cellular Devices who’s ready to join a vibrant, fast-paced team where every day brings new challenges and opportunities to shine!

Key Responsibilities:

• Be the tech guru customers rely on for troubleshooting and resolving their tech issues with mobile devices (think Smartphones, Tablets and Laptops)
• Provide clear, friendly, and efficient support through various channels like phone, email, and chat.
• Investigate and solve technical problems with the skill of a detective and the patience of a saint.
• Escalate complex issues to higher-level support when necessary, ensuring every problem finds a solution.
• Master our products inside and out, becoming the encyclopedia of all things tech for our customers.
• Stay updated on the latest product features, updates, and industry trends.
• Keep detailed records of customer interactions and solutions, contributing to our ever-growing knowledge base.
• Develop easy-to-understand guides and FAQs to empower customers to solve issues independently.
• Work closely with colleagues to share insights, strategies, and support, fostering a collaborative team spirit.
• Participate in regular training sessions to keep skills sharp and knowledge current.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
A fun, dynamic work environment where your contributions make a real impact.
• Regular team-building events and activities to keep the camaraderie strong.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Experience: At least 2 years of experience in technical support or a similar role.
• Exceptional problem-solving abilities and a knack for troubleshooting.
• Outstanding communication skills, both verbal and written.
• Strong understanding of technical support best practices.
• Ability to manage multiple tasks efficiently and effectively.
• Ability to work 8AM - 5PM Monday to Friday at the headquarters