Configuration Operations Lead - Solutions & Growth

HP, Inc.

United States

Remote

USD 66,000 - 101,000

Full time

12 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off and parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP, Inc. seeks an Configuration Operations Team Lead to manage a designated technology area or customer group with moderate risk.

The role combines technical expertise with business insight to proactively address incidents and foster service revenue growth, while maintaining senior-level relationships and sharing knowledge. Responsibilities include resolving incidents, preemptive solutioning, and contributing to account plans with management, ensuring service delivery aligns with customer

Qualifications

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline (or commensurate work experience).
Typically 2–4 years of work experience, preferably with HP products or related customer support/account management roles.

Responsibilities

Utilizes technical knowledge to operate a designated technology area or customer group with moderate risk and complexity.
Integrates technical acumen and business insight to formulate solutions for customers.
Resolves the majority of technical incidents independently and collaborates on more complex issues.
Provides proactive solutions to prevent issues and identifies potential escalations.
Identifies opportunities for supplementary services and potential revenue growth.
Offers technical consultation during contract discussions and influences delivery decisions.