Configuration Manager - ITSM & Change Control (Onsite)

General Dynamics Information Technology; Hawaii; On-site; USD 107,744 - 138,000; Full time

Benefits offered by this job

Full-flex work week

401K match

Health and wellness

Professional growth

Paid time off

Job summary

General Dynamics Information Technology seeks a Configuration Manager to support USPACOM J6 Information Technology Service Management activities at JBPH-H, modernizing enterprise IT capabilities and strengthening mission partner interoperability across the Pacific.

You will administer configuration management, change control, and asset baseline management, and collaborate with IT, engineering, cybersecurity, and mission partners to document changes and improve service delivery.

Qualifications

• 10+ years of relevant IT infrastructure/DoD environment experience.
• Experience with configuration management, ITSM and change control.
• Ability to document baselines, processes and improvements.

Responsibilities

• Support IT service management, configuration management, and change control processes.
• Maintain accurate configuration baselines and improve service transparency.
• Coordinate across ITSM, engineering, cybersecurity, and operations teams.
• Document approved changes and maintain configuration records.
• Prepare technical documentation and briefings for leadership.

Skills

Strong communication

Analytical problem-solving

Technical writing

Customer engagement

Coordinate across teams

Education

Technical training or certifications

Tools

ServiceNow

Jira

Job description

General Dynamics Information Technology seeks a Configuration Manager to support USPACOM J6 Information Technology Service Management activities at JBPH-H, modernizing enterprise IT capabilities and strengthening mission partner interoperability across the Pacific.

You will administer configuration management, change control, and asset baseline management, and collaborate with IT, engineering, cybersecurity, and mission partners to document changes and improve service delivery.