Configuration Manager & IT Help Desk (TS/SCI)

Nightwing; Sterling (VA); On-site; USD 77,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

401(k) plan

PTO and holidays

Job summary

Nightwing seeks a Configuration Manager / Help Desk Specialist to manage CMDBs, track asset lifecycles, and provide tier-1 through tier-2 support. You will bridge technical operations with service delivery, ensuring changes are documented and incidents resolved promptly.

The role requires 3–5+ years in IT operations or related fields, TS/SCI with polygraph, and proficiency with Jira/ServiceNow. Salary ranges reflect market standards and benefits.

Qualifications

• High school diploma required; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 3 to 5+ years combined in IT operations, configuration management, asset tracking, or help desk support.
• Proficiency in ticketing and ITSM platforms (Jira, ServiceNow). TS/SCI with polygraph required.

Responsibilities

• CMDB Administration: Maintain and update hardware, software, and network asset inventories using tools like Jira, ServiceNow, or Confluence.
• Change Control: Track hardware/software configuration requests, support Change Control Boards, ensure changes comply with baseline standards.
• Lifecycle Tracking: Monitor equipment from procurement through deployment, maintenance, and disposition.
• Audits & Compliance: Conduct configuration audits and support compliance reviews (NIST/RMF).
• Incident Resolution: Triaging; troubleshooting and resolving end-user tickets related to hardware, software, networks, and OS.
• Access & Deployment: Provision user accounts, deploy software packages, and handle hardware imaging.
• Documentation: Create/update knowledge base articles and troubleshooting steps.
• Escalation: Collaborate with engineers and admins to escalate complex issues.

Skills

IT operations

Configuration management

Asset tracking

Help desk

Education

High school diploma

Bachelor's degree in IT/CS or related field

Tools

Jira

ServiceNow

Confluence

Job description

Nightwing seeks a Configuration Manager / Help Desk Specialist to manage CMDBs, track asset lifecycles, and provide tier-1 through tier-2 support. You will bridge technical operations with service delivery, ensuring changes are documented and incidents resolved promptly.

The role requires 3–5+ years in IT operations or related fields, TS/SCI with polygraph, and proficiency with Jira/ServiceNow. Salary ranges reflect market standards and benefits.