Guest Room Attendant
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Napa Valley is seeking a Guest Room Attendant to join our luxury housekeeping team. You will ensure guest rooms and residences meet the highest standards, maintaining cleanliness and thoughtful service across indoor and outdoor spaces in a world‑class resort setting.
Responsibilities include cleaning, sanitizing, linen changes, reporting maintenance needs, and providing genuine hospitality to guests and homeowners.
Qualifications
- Must be able to operate cleaning equipment.
- Ability to read and speak English.
- Hold a valid driving license to operate golf carts.
Responsibilities
- Provide all types of housekeeping services to homeowners including cleaning and sanitizing kitchens, bathrooms, bedrooms, living areas and other spaces.
- Dust, vacuum, sweep, mop, wash, and polish surfaces throughout residential spaces.
- Clean mirrors, windows, countertops, appliances and fixtures.
- Empty trash and replace liners as needed.
- Change linens and restock guest rooms daily; report maintenance deficiencies.
Skills
Education
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one‑of‑a‑kind wine country resort set within a world‑class vineyard. Discover innovative and seasonal cuisine at Michelin‑starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five‑Star resort.
The Guest Room Attendant is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Guest Room Attendant is responsible for ensuring all guest rooms/residences meet the highest standards as set by Four Seasons Hotels
- Provide all types of housekeeping services to the homeowners including but not limited to:
- Clean and sanitize kitchens, bathrooms, bedrooms, living areas (indoor and outdoor), and other residential spaces.
- Dust, vacuum, sweep, mop, wash, and polish surfaces throughout residential spaces.
- Clean mirrors, windows, countertops, appliances (washer, dryer, dishwasher, microwave, oven, refrigerator, etc.), and fixtures.
- Empty trash and replace liners as needed.
- Change linens and perform organizing duties. Resupply guest rooms supplies and armoires daily.
- Inspect and remove/report all carpet, rug, and fabric stains. dusting, mopping, sanitizing, vacuuming, polishing, sweeping, washing, and bed making.
- Anticipates guest needs and takes ownership of guest concerns and requests. Acts decisively to ensure guest satisfaction.
- Offers a special service touch when an opportunity is presented.
- Offer assistance to guests when requested and as needed.
- Report any maintenance deficiencies to housekeeping leaders/coordinators.
- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
- Perform other tasks such as guest room assistance or projects as assigned by management, such as:
- Inspect and remove all carpets, rugs, and fabric stains.
- Specials projects such as: mattress flipping, deep cleaning, inventory of operating supplies such as extra beds and cribs, refrigerators, microwave, inventory of cleaning and guest supplies, cleaning of the vacuums, high dusting, moving furniture.
- Assist Housekeeping Team members as required - Help move beds and furniture, turn mattresses, remove or hang sheers, and drapes.
- Deliver and pick up guest request items when assigned (i.e. irons, ironing boards). This includes making up and delivering cribs and sofa beds.
- Promptly report any loss, damage, or issue to a supervisor and Security. Ensure all responsibilities and assigned items are properly managed, accounted for, and resolved before leaving the property.
- Work harmoniously and professionally with co-workers and supervisors.
- Performs any other related duties as specified by your Supervisor.
- High School education or equivalent experiences.
- Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
- Knowledge and the ability to operate cleaning equipment
- Ability to read and speak English
- Hold a valid driving license in order to operate golf carts
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
- Hourly: $26.52
- Competitive Salary & Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay after one year of employment
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
- Full-time availability
- Flexible for early morning, mid-day, and evening shifts to support 24/7 operational business needs
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affir... Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affir... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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