Conference Services Manager

Hersha Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading hospitality management company is seeking a Conference Services Manager to oversee the operations of the Conference Services Department. The role involves managing conference and meeting groups, ensuring exceptional guest service, and collaborating with various departments for successful event execution. Ideal candidates possess a degree and relevant experience, with a focus on customer service and team leadership skills.

Qualifications

• 1 to 3 years of related experience.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Manage operation of the Conference Services Department.
• Conduct pre and post-convention meetings.
• Assign banquet/meeting room setups.

Skills

Team Leadership

Customer Service

Event Coordination

Communication

Education

Associate or Bachelor’s degree

Job description

Opportunity: Conference Services Manager

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path

Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia HotelThe Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

About the company

HHM is an industry leader in hospitality. We are among the fastest growing -and most stable- management, investment and development firms in our sector, with 135 hotels and over $1B in managed revenues from coast to coast. We remain tireless in our approach to delivering results to our owners and fully understand that our people and their capabilities are our advantage.

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