Conference Services Coordinator | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance after 90 days

Matching 401(k) after one year

Complimentary meals

Discounted associate rates at Omni

Discounted parking available

Performance-driven, ALL-IN culture

Job summary

Omni Hotels & Resorts is seeking a Conference Services Coordinator to provide administrative, organizational, and operational support to the Conference Services Department. You will assist in planning, detailing, and executing meetings, conferences, and group events to ensure accuracy and guest satisfaction.

You will liaise with clients and internal departments, prepare BEOs and event materials, and help maintain files, schedules, and reporting while upholding Omni's standards and guest-focused

Qualifications

• High school diploma required; associate or bachelor’s degree in Hospitality, Business, or related field preferred.
• Previous experience in hospitality, events, catering, or administrative support preferred.

Responsibilities

• Support Conference Services Managers with event planning, detailing, and documentation.
• Prepare, update, and distribute Banquet Event Orders (BEOs), group resumes, and related event materials.
• Maintain accurate and organized event files, contracts, and departmental records.
• Assist with client communication, including responding to inquiries and providing information when managers are unavailable.
• Coordinate event materials such as signage, menus, and collateral.
• Provide administrative support including scheduling, data entry, billing assistance, and departmental reporting.
• Communicate event details to internal departments including Banquets, Culinary, AV, Front Office, and Housekeeping.
• Support onsite event needs as required to ensure smooth execution and guest satisfaction.
• Uphold company service standards and maintain a professional, guest‑focused demeanor at all times.

Skills

Organizational skills

Time management

Written and verbal communication

MS Office proficiency

Event management systems

Attention to detail

Team collaboration

Customer-service orientation

Education

High school diploma

Associate or bachelor's degree in Hospitality, Business, or related field

Job description

Conference Services Coordinator

Overview

The Conference Services Coordinator provides administrative, organizational, and operational support to the Conference Services Department. This role assists in the planning, detailing, and execution of meetings, conferences, and group events to ensure accuracy, efficiency, and adherence to company standards. The Coordinator serves as a liaison between clients and internal departments, ensuring all event requirements are clearly communicated and properly executed.

Essential Duties and Responsibilities

• Support Conference Services Managers with event planning, detailing, and documentation.
• Prepare, update, and distribute Banquet Event Orders (BEOs), group resumes, and related event materials.
• Maintain accurate and organized event files, contracts, and departmental records.
• Assist with client communication, including responding to inquiries and providing information when managers are unavailable.
• Coordinate event materials such as signage, menus, and collateral.
• Provide administrative support including scheduling, data entry, billing assistance, and departmental reporting.
• Communicate event details to internal departments including Banquets, Culinary, AV, Front Office, and Housekeeping.
• Support onsite event needs as required to ensure smooth execution and guest satisfaction.
• Uphold company service standards and maintain a professional, guest‑focused demeanor at all times.

Qualifications

Education and Experience

• High school diploma required; associate or bachelor’s degree in Hospitality, Business, or related field preferred.
• Previous experience in hospitality, events, catering, or administrative support preferred.

Knowledge, Skills, and Abilities

• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite; experience with event management systems preferred.
• High attention to detail and accuracy.
• Ability to work collaboratively in a fast‑paced environment.
• Professional appearance and customer‑service orientation.

Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 lbs occasionally for event materials or supplies.
• May require occasional evening, weekend, or holiday availability based on event schedules.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth.
• Complimentary meals.
• Health Insurance offered after 90 days.
• Matching 401(k) after one year.
• Performance-driven, ALL-IN culture.
• Discounted associate rates at Omni properties nationwide.
• Discounted parking available.